Zigpoll Customer Surveys , 269 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app user-friendly and highly customizable, with a variety of question formats and a useful post-purchase feedback feature. The comprehensive dashboard analysis and high survey response rate are appreciated. The support team, including the founder, is known for quick and helpful responses. The app is reasonably priced and doesn't impact store performance, aiding merchants in improving their services based on customer feedback.
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I recently added the the app, and so far I am enjoying it! It's fairly easy, I love the analytics, and it has many options for surveys to use. I wanted to try doing a survey a little different than I've done my others, so reached out to customer service. Jason reached out to me quickly, and helped me with the multitude of questions I had for him. He made sure he understood what I was asking in order to properly help me, and I truly appreciated it. Would I recommend.... absolutely! And thanks again, Jason! You're awesome.
Absolute game changer this application. You gain so much knowledge about your customer especially the survey on the thank you page (+70% completion rate).
Next to that I would like to mention that Jason, who happens to be the founder, his support is exemplary. Quick and detailed responses who get you onboarded fast!
I would recommend this app to anyone who seeks deeper knowledge of their customers.
Ps
Many apps slow do your store which I did not notice with this app
Its worked great for our business so far. Also, excellent customer service!
Easy set up
I just love Zigpoll Customer Surveys. A lot of great features, but really key for me is the easy internationalization, ability to run & target several different surveys, and the ease of pushing data into other tools for segmentation.
Wow such an amazing app!
So many useful features,
The set up is so easy to use.
I totally recommend it!
The first Survey was so easy to create, and it worked!! Exactly as I hoped it would. It delivered the outcomes we expected too.
We had one issue (user error, not app related), and the response from the help team was exceptional. They followed up a few days later, too.
In a world full of monologues, having meaningful dialogue is unexpected.
Fantastic customer service. I sent an email request about updating legacy APIs and received an immediate response helping me resolve the request.
what an incredible app, a super powerful data collector. neat and simple UI and easy to use / create a survey. one of the easiest ways to ask direct questions to real time website visitors. great for NPD / feedback. I never write app reviews, but the customer support was scarily fast and extremely helpful.
I have had Zigpoll installed for about two months now, and I have been getting really useful information back from our customers. The information has enabled us to improve our offering, our product page, and other elements to our service. The support is great too, with real people to communicate with.
This app has been awesome for customer discovery and has helped provide insight into our business. Also Jason has been extremely helpful and very quick to help with any question or issue.