Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and highly customizable, with a variety of question formats and a useful post-purchase feedback feature. The comprehensive dashboard analysis and high survey response rate are appreciated. The support team, including the founder, is known for quick and helpful responses. The app is reasonably priced and doesn't impact store performance, aiding merchants in improving their services based on customer feedback.

March 31, 2024

I recently added the the app, and so far I am enjoying it! It's fairly easy, I love the analytics, and it has many options for surveys to use. I wanted to try doing a survey a little different than I've done my others, so reached out to customer service. Jason reached out to me quickly, and helped me with the multitude of questions I had for him. He made sure he understood what I was asking in order to properly help me, and I truly appreciated it. Would I recommend.... absolutely! And thanks again, Jason! You're awesome.

LEWA Candle Company
United States
10 days using the app
April 19, 2024

Absolute game changer this application. You gain so much knowledge about your customer especially the survey on the thank you page (+70% completion rate).

Next to that I would like to mention that Jason, who happens to be the founder, his support is exemplary. Quick and detailed responses who get you onboarded fast!

I would recommend this app to anyone who seeks deeper knowledge of their customers.

Ps
Many apps slow do your store which I did not notice with this app

vctrade.nl
Netherlands
10 days using the app
February 28, 2024

Its worked great for our business so far. Also, excellent customer service!
Easy set up

Parentgiving
United States
6 months using the app
February 4, 2024

I just love Zigpoll Customer Surveys. A lot of great features, but really key for me is the easy internationalization, ability to run & target several different surveys, and the ease of pushing data into other tools for segmentation.

pawital
Slovenia
3 months using the app
April 12, 2024

Wow such an amazing app!
So many useful features,
The set up is so easy to use.
I totally recommend it!

kleopatrajewles
United States
3 months using the app
May 2, 2024

The first Survey was so easy to create, and it worked!! Exactly as I hoped it would. It delivered the outcomes we expected too.

We had one issue (user error, not app related), and the response from the help team was exceptional. They followed up a few days later, too.

In a world full of monologues, having meaningful dialogue is unexpected.

Bourbon Brothers Australia
Australia
16 days using the app
April 16, 2024

Fantastic customer service. I sent an email request about updating legacy APIs and received an immediate response helping me resolve the request.

Mom Water
United States
8 months using the app
April 29, 2024

what an incredible app, a super powerful data collector. neat and simple UI and easy to use / create a survey. one of the easiest ways to ask direct questions to real time website visitors. great for NPD / feedback. I never write app reviews, but the customer support was scarily fast and extremely helpful.

mistlabs
United Kingdom
6 days using the app
January 22, 2024

I have had Zigpoll installed for about two months now, and I have been getting really useful information back from our customers. The information has enabled us to improve our offering, our product page, and other elements to our service. The support is great too, with real people to communicate with.

Gorgeous Alpacas
United Kingdom
3 months using the app
February 24, 2024

This app has been awesome for customer discovery and has helped provide insight into our business. Also Jason has been extremely helpful and very quick to help with any question or issue.

Dapper Xpressions
United States
14 days using the app