Reviews (395)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its valuable insights into customer journeys and conversion timelines, crucial for refining marketing strategies. It offers customizable survey options like post-purchase and onsite surveys with various question formats. Its seamless integration with Shopify and platforms like Omnisend and Klaviyo, along with a user-friendly interface, makes setup easy. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.

October 13, 2020

Amazing and professional looking application. Really easy to use and the customer support is beyond fantastic. Would HIGHLY recommend to anyone who requires a poll.

Jordan's Vinyl Garage Inc.
Canada
1 day using the app
March 27, 2023

Great experience right off the bat. I'm not advanced with website development and needed a little help. They were quick, pleasant, and very helpful. Thank you!

Andrea Watson Designs
United States
1 day using the app
December 15, 2023

Small independent studio's work, very nice ux in Survey, but the UX in the "Account - Metrics" needs to improve. there is some small bug but its bearable in Survey.

TESCO Building Supplies
Canada
1 day using the app
April 14, 2021

I really like the variety of different ways you can use the polls. And they look fun, not serious. Programming them is pretty intuitive, though I've had to reach out a couple of times, and they are quick to respond and stay with you until your issue is resolved. Definitely happy I am using this app!

Maika Daughters
United States
1 day using the app
August 10, 2022

I used zigpoll to put a poll on my Shopify shop to ask customers what they'd like to see us make next. Customer service was excellent, and the results have been very helpful! I am on the free plan (free for 100 submissions), and as a note, each question answered is a submission, not each completed poll, so you may get to 100 faster than you'd think. Keep your poll short!

Shelfie Shoppe
United States
1 day using the app
March 10, 2023

The app worked right off the bat and we received positive feedback and helpful information from a customer within the same hour. Very well worth it! Jason reached out to me right away to make sure that it was set up properly.

OA Publishing
United States
About 23 hours using the app
April 15, 2020

It's an incredible app. The UI is remarkable, and the data it brought me was invaluable! The paid plans are expensive but if you use it correctly it should pay for itself.

Crown Rash Guards
United States
About 22 hours using the app
December 18, 2021

I used this app to create a survey within our website to collect information about our customer base. I like the format and the ease of use within the app and how smoothly it integrates within Shopify. So far out of 4 different survey applications, it has been the most customer-friendly app to use.

Turtle Central Gift Shop
United States
About 22 hours using the app
March 24, 2022

I just setup this app yesterday. It was super easy to figure out. I set up a quick survey to see how my users navigated the website, and gave them a discount code for filling out the survey. Then today I set up an email collection. Integration with MailChimp was as easy as copying my API key from Mailchimp and pasting it into a field in the Zigpoll settings area. I'm currently using 2 other methods of collecting user data or having engagement. I think I really like Zigpoll better than either of the others. The user interface is pretty easy to figure out and if you are at a loss of what to do, the examples on the Zigpoll website will surely get you pointed in the right direction.

Linda West Cellos
United States
About 22 hours using the app
January 29, 2024

I needed a post purchase survey. I’m not technical at all so asked support for help. An almost immediate response by Jason and it’s all set up! 10/10 for customer support with this company. Thank you.

Londonland Designs
United Kingdom
About 21 hours using the app