Reviews (397)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its valuable insights into customer journeys and conversion timelines, crucial for refining marketing strategies. It offers customizable survey options like post-purchase and onsite surveys with various question formats. Its seamless integration with Shopify and platforms like Omnisend and Klaviyo, along with a user-friendly interface, makes setup easy. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.

November 22, 2024

TopFoxx
United States
Over 1 year using the app
September 18, 2024

Natural Girl 🇳🇬
Nigeria
11 months using the app
June 27, 2024

Season Journals
United States
9 months using the app
March 27, 2024

Purpose Paper
Brazil
8 months using the app
June 6, 2024

Trimyxs
United States
3 months using the app
June 18, 2024

ARDAP
Germany
About 1 month using the app
January 14, 2024

Mann Supply
Canada
About 8 hours using the app
February 24, 2025

Great app! Amazing customer service

Aleph-staging-environment
Saudi Arabia
November 30, 2024

The app is great for customer feedback as a comprehensive survey solution that seamlessly integrates with our Shopify stores and other applications. It allows us to capture crucial insights through multiple touchpoints. It has a robust integration ecosystem and fast performance, enabling us to gather the zero-party data that we need. Their exceptional customer support team consistently goes above and beyond to ensure we maximize the platform's potential.

PWB Staging
United States
2 months using the app
November 25, 2024

Extremely intuitive and excellent customer support!

Avoros
Albania
8 days using the app
November 14, 2024

Upper Story LATAM
United States
About 4 hours using the app
October 18, 2024

Absolutely love this app! It's incredibly user-friendly—setting up surveys takes just minutes, and everything runs super fast. You don't need any coding skills to get started, which is a huge plus. The analytics and charts are top-notch, making it easy to visualize your survey data. I especially appreciate how seamlessly it integrates responses into Shopify Orders and Customer Records.

The support is AMAZING too! Whenever I had questions, I received quick and helpful responses. There are so many more features to discover, making this app a must-have for anyone looking to enhance their customer insights. Highly recommend installing it today!

ARCANAS
United States
13 days using the app
October 17, 2024

Very fast service, good attitude and the product is excellently made!

mileseeygolf
Hong Kong SAR
About 1 month using the app
October 6, 2024

Zigpoll is very user-friendly and allowed me to quickly and easily get a custom survey up in my store.

Artlines Design
Canada
September 13, 2024

Feature rich application with great support if you need it!

LoveMyTime
New Zealand
4 months using the app
July 17, 2024

Great app, already gathering valuable information about my site visitors and customers. Fast and knowledgeable customer service. Jason (owner) is super helpful. Fully recommend if you are looking to gain some insight into your web traffic.

Retreat Candle Co
Canada
June 14, 2024

The app looks complex at the start, but it became intuitive when given a little time. I was very pleased with an outcome. Here the biggest help was Jason from the support. Amazing response anytime of the day. Totally recommending!

Get Comfy
Ireland
3 days using the app
June 5, 2024

I really appreciate the ease of use to create different kind of survey that can be adapted to the brand

Dalfilo UK
Italy
About 11 hours using the app
May 21, 2024

Easy to use, quick support, much better pricing than KNO. All you'd need in a survey app!

AlphaTouch EU
United States
About 5 hours using the app
May 1, 2024

Zigpoll provides a range of formats for your surveys, easily connects to your Shopify store and the customer service is great and always helps to provide the solutions.

SISU MOD
Canada
14 days using the app
April 29, 2024

what an incredible app, a super powerful data collector. neat and simple UI and easy to use / create a survey. one of the easiest ways to ask direct questions to real time website visitors. great for NPD / feedback. I never write app reviews, but the customer support was scarily fast and extremely helpful.

mistlabs
United Kingdom
6 days using the app
February 6, 2024

Really nice support

Sneaker-Hyped
Denmark
21 days using the app
January 5, 2024

App works great and does everything I needed. I have to stress how helpful and top-notch the staff is. Excellent customer service and excellent app.

Cross Stitch Boutique
United States
15 days using the app
December 23, 2023

My quest for my project led me to Zigpoll, and it revolutionized the game! Creating engaging surveys with their drag-and-drop interface is a breeze, even for tech novices like me.

But Zigpoll shines beyond creation. Targeting specific customer segments and analyzing results through intuitive reports and AI-powered insights unlocks actionable gems. Their AI revealed a hidden checkout snag that, once fixed, boosted conversions!

The true cherry on top? Support. Their team is lightning-fast and helpful, going above and beyond to craft custom surveys.

Hayalberry
Türkiye
1 day using the app
December 5, 2023

I am loving using this survey app so far! Easy to use, not costly and I am already gaining many insights. Really recommended!

Newtiful
Italy
3 days using the app
November 24, 2023

I am new to Zigpoll but getting the hang of it! Any tool that helps us get to know our customers better is a win for us. Also, any tool that gives you advanced customer journey options is a win for me. We will be able to see data come in right on our Shopify dashboard as Zigpoll integrates seamlessly. I had a question regarding survey set up and responded to within an hour. Very helpful, and guess what? It was a real human. lol Thanks Zigpoll!

Caledon Renovations
Canada
1 day using the app
November 8, 2023

Thank you Jason for your kindness today and for promptly fixing a minor issue I had with my survey widget. I love this app and was so happy that you saved the day right when I needed it for my store!

Gifts In Trend
Australia
About 1 month using the app
November 7, 2023

Had a chance to meet with the CEO and founder of Zigpoll. Great experience. He was pretty helpful

Flex Filters
United States
2 days using the app
October 2, 2023

Easy to use. and the support was great too.

beApro
India
4 days using the app
August 11, 2023

Application complète permettant la création de sondage versatile. Point bonus, le service client très réactif.

BRAN
France
5 days using the app
July 31, 2023

Good amount of features even at the free plan level. And when I needed to change stores - customer service was great about helping me maintain access to account linked to previous store.

TIAEL
United States
1 day using the app
July 31, 2023

Justin has been extremely helpful and knowledgeable. I highly recommend Zigpoll for your survey building platform!

Quoise
United States
6 days using the app
July 27, 2023

This app is very powerful, and the customer service is even better! I've been able to create a very dynamic and customized survey for my checkout page that gathers extra information I need from my clients who order from my site. It has made my life so much easier and looks very professional, blending right in with my branding, thanks to all the customizations.

Thanks, Zigpoll!

Florals Preserved
United States
About 1 month using the app
June 21, 2023

This app had all the functionalities that I needed for the survey I wanted on my Shopify store. It took me a little time to figure out how to embed the survey on a specifc product page as I'm new to Shopify but had very prompt and great customer service support from Zigpoll which got that sorted out really quickly. Highly recommend.

Slowsip
Canada
3 days using the app
June 19, 2023

I just started using the app and I must say they have excellent customer service - fast and attentive - and their surveys have so many different settings that make everything possible. I also consider quite a good price for all you get. So far, I recommend it!

Bevy Express
Italy
5 days using the app
June 5, 2023

I am impressed and thankful for having the app. Once I start selling the goods I can consider getting involved and subscribing in the near future!

Embargo Clothing
Bulgaria
7 days using the app
May 23, 2023

Best product out there for surveys and getting feedback from customers. Excellent support as well. Pretty amazing!

RND Garage
United States
About 22 hours using the app
May 1, 2023

Excellent review app, highly flexible and supports multiple use cases, easy to learn and seamless setup. Nice work!

CrowdMall
United States
About 2 months using the app
March 25, 2023

Customer service is out of this world! They helped me with every step, and I am not even on a paid plan. They respond to all their emails, fast! I would recommend this app to everyone.

Shout out to Jason for providing me with the guidence I needed!

MarketMastery
Netherlands
2 days using the app
February 16, 2023

There is so much Zigpoll can do, and it makes it so easy with lots of pre defined templates to help you get the most out of the app. Support is super quick and helpful as well.

Swygge
United Kingdom
4 months using the app
December 8, 2022

Wonderful app with many features, but easy to use. Best of all, it comes with outstanding customer support from the beginning to end of any project. Highest recommendation: A++!!!

Liner Notes Magazine - Issue No. 1 Now Available
United States
4 days using the app
October 31, 2022

I had some questions I needed help with and the founder jumped on a Zoom and helped me out and even made some custom changes to the app for me!

SmileMail
United States
4 days using the app
October 2, 2022

As a new website owner, I needed a quick, easy, and budget-friendly way to gather feedback from new email subscribers, and Zigpoll did the trick. I appreciated that I could customize the polls to ask the questions I needed answers to rather than having to use standard questions drawn up by someone else. Highly recommended!

Lakehouse Games
United States
About 23 hours using the app
September 7, 2022

Great app and the support is amazing, helped us with any questions we've had, recommend it to anyone who wants to setup surveys on their store.

staging-dossier
United States
16 days using the app
August 21, 2022

Super good and easy to use app. Very easy to get feedback from customers, so you can improve the experience, CR and AOV/LTV.

Sportly
Norway
19 days using the app
August 2, 2022

This app has a TON of customization, including different settings for each poll, logic for different answers, and a smooth and clean UI. Couldn't ask for a better editing experience.

FavourDecor
Norway
2 days using the app
June 20, 2022

Excellent customer service. This is my second time reaching out and I have received quality help each time. Thanks Jason!

Affirmation Cam Covers
United States
About 20 hours using the app
April 8, 2022

Just started working with this app, and so far it's doing everything I expected it to do. It helps me get input from my webshop-vistors. Jason also responds very quickly to support questions and will help you solve any issue - if an issue occurs.

Wahoe_edubox
Netherlands
1 day using the app
March 11, 2022

Just getting started with this but setting up several polls was easy enough and Jason, the developer, is great! Very personable and reached out with one-on-one support and suggestions! Impressive.

OutsideIn Soaps LLC
United States
2 days using the app
February 2, 2022

We use this amazing app to provide embedded and stand-alone surveys to our customers. It provides for so much customization and access to the survey data. After evaluating other various Shopify survey apps, we find Zigpoll to the best for our needs. Most importantly, however, is that the Zigpoll support and development team has far exceeded our expectations! From helping us better understand how best to integrate the app into our store, to turning around feature enhancements in record time! Their hard work is much appreciated and I highly recommended them.

XY Sunrise
United States
3 months using the app
January 31, 2022

Great app, and most importantly a support team with complete full on prompt support to your needs and questions.

Balandi
United States
6 months using the app
January 16, 2022

This is the only app that respects the user experience. The joke today is that you spend more time closing pop ups than browsing e-commerce websites. Zigpoll breaks that pattern by allowing you to communicate with your customers unobtrusively. Highly recommend for those who don’t want to cheapen their brands.

Curlew Collective
Australia
About 2 months using the app
October 30, 2021

Amazing app and the customer service is on another level! Jason answered my questions quickly and helped me build the perfect survey, thank you!

BikeTigers
Romania
6 days using the app
July 14, 2021

This app was just what I was looking for. It's really easy to understand and the support team is fast and helpful.

fretboardgeek
United States
8 days using the app
May 19, 2021

Hello, I download the app, but... I cant stand How Auto-sync contacts to Mailchimp?? Can you help me??

Descansan
Argentina
About 1 hour using the app
April 13, 2021

I am such a newbie at all of this stuff and so I tried by myself at first to understand the app, to no avail.
I contacted Jason who literally emailed back every few minutes to help me. He assisted me and then taught me how to navigate the app. I am blown away by this company’s customer service.

Vancouver Waxlings
Canada
1 day using the app
February 19, 2021

This app is amazing, the level of flexibility and customization is way better than I would have expected. Customer support and setup help is also an amazing layer to this product. I would recommend this app to anyone with a Shopify site!

Love Stories In Code
United States
4 days using the app