Reviews (366)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies survey setup and customization without needing coding skills. They value the seamless Shopify integration, flexible survey options, and targeting features. The app's performance is noted for not slowing down websites, and its analytics provide valuable insights. Exceptional customer support and cost-effectiveness are also highlighted, enhancing customer engagement and business growth.

January 7, 2025

This app is fantastic. We find that at least a third of our users constantly answer our checkout survey and provide us with really valuable feedback. App is easy to use and if you have an issue, support responds really quickly. Highly recommend (I use it on 3 different Shopify sites)

Pack for Camp
United States
Over 1 year using the app
November 27, 2024

One of the hardest parts of marketing is attribution -- knowing if a channel works, and measuring exactly how well. Thanks to Zigpoll we're developing a better idea of how to find our target audience, and some of the survey answers surprise us. For example some customers link directly to places they heard about TRMNL, that we would have never learned about otherwise. Use Zigpoll to do better marketing!

TRMNL
United States
2 months using the app
November 30, 2024

The app is great for customer feedback as a comprehensive survey solution that seamlessly integrates with our Shopify stores and other applications. It allows us to capture crucial insights through multiple touchpoints. It has a robust integration ecosystem and fast performance, enabling us to gather the zero-party data that we need. Their exceptional customer support team consistently goes above and beyond to ensure we maximize the platform's potential.

PWB Staging
United States
2 months using the app
October 18, 2024

So far this app has been excellent and the support is even better. i first used the app to see where the people came from that were purchasing which helped me realize my Facebook ads weren't as successful as Facebooks data might have you believe. I am now using it to ask customers who are abandoning their carts what stopped them from purchasing. this app if use correctly could have some real horsepower.

Bonsai-En
Australia
5 months using the app
November 27, 2024

Great app for customer surveys - easy to setup and use. Support has also been helpful and responsive when I needed it.

TayCo Brace
United States
Over 1 year using the app
January 7, 2025

Great app thats super versatile! But the best is the support! Jason is always happy to help and quick in response. Amazing working with them!

Sam

pom.press
Netherlands
2 months using the app
October 27, 2024

I've been using this app for quite a while a now, and I have to say that it's definitely the best survey app out there for this price.

AlphaTouch
United States
7 months using the app
November 27, 2024

Great app, and best support. Very easy to use and great results. We started getting feedback from first order after installation. The monthly recap of the answers it is an amazing feature! 100% recommended

Flaska Spain
Spain
About 1 month using the app
November 18, 2024

The customer service is top-notch. Just had a 30 min video call with Jason who walked me through setting up a poll to meet our company's specific needs. It's exactly what we were looking for and didn't think we'd be able to achieve. The ability to drill down with this app is impressive and we are really looking forward to seeing what we can do with it. Super impressed.

The Rescue Kit Company
United States
20 days using the app
October 17, 2024

This app will give you instant access to more insights into your customers behavior. It is easy to implement and we already got very useful insights utilizing the post purchase & exit intent surveys.

The support team is super responsive and resolved our inquiries while setting up the app quickly.

Fully recommend!

Wynn Petfood
Germany
5 months using the app