Name: Zigpoll Customer Surveys
Brand: Argonautic Labs
Rating: 5 (120 reviews)

Highlights

Popular with businesses like yours

Based in United States

About this app

Launched

April 23, 2019

Languages

English

Zigpoll lets you run and analyze post-purchase, abandoned checkout, on-site, email and sms surveys

Zigpoll is a fast-loading, multilingual, and fully customizable survey app that lets you learn from your customers at just the right moments. Create as many surveys as you like and deliver them to your customers on your site or via email and sms with no-code setup in seconds. Our integrations connect seamlessly with Shopify and your marketing stack. Derive insights from your collected zero-party data using our dashboard and optimize your business roadmap, marketing spend, and conversion rates.

Zigpoll is a fast-loading, multilingual, and fully customizable survey app that lets you learn from your customers at just the right moments. Create as many surveys as you like and deliver them to your customers on your site or via email and sms with no-code setup in seconds. Our integrations connect seamlessly with Shopify and your marketing stack. Derive insights from your collected zero-party data using our dashboard and optimize your business roadmap, marketing spend, and conversion rates. more

Post-Purchase surveys that average a 50%+ response rate. No coding required.
Customize and translate every detail. Localize for multiple languages.
Abandoned checkout campaigns. Uncover common pain points and recover carts.
Connect survey responses to your Shopify customer and order dashboards.
Build a zero-party database with insights directly from your customers.

Pricing

Lite

Free

100 responses / mo
Unlimited surveys
Multi-language
Export Responses

Basic

$10/month

400 responses / mo
2,000 emails / mo
Unlimited surveys
Multi-language
Export Responses

Standard

$25/month

1,000 responses / mo
5,000 emails / mo
1,000 sms / mo
Unlimited surveys
Multi-language
Export Responses

Plus

$50/month

Unlimited responses
10,000 emails / mo
2,000 sms / mo
Unlimited surveys
Multi-language
Export Responses

Lite

Free

100 responses / mo
Unlimited surveys
Multi-language
Export Responses

Basic

$10/month

400 responses / mo
2,000 emails / mo
Unlimited surveys
Multi-language
Export Responses

Standard

$25/month

1,000 responses / mo
5,000 emails / mo
1,000 sms / mo
Unlimited surveys
Multi-language
Export Responses

Plus

$50/month

Unlimited responses
10,000 emails / mo
2,000 sms / mo
Unlimited surveys
Multi-language
Export Responses

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

120 reviews

Overall rating

5

Counts per rating level

98% of ratings are 5 stars
118
1% of ratings are 4 stars
1
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

January 30, 2023

The app itself is great and brought really good results straight away so I was very excited to get the insights from my customers using Zigpoll. However, there are 2 concerns, which probably means I won't continue using it:
1. A response is each click from the customer so 3 basic questions (including asking if they have a moment to answer 2 questions) from one customer is 3 responses from my limit. I could see how I could really use the app in lots of ways but the way this works is too limiting, even as you upgrade the plan. It actually works against you using it!
2. Secondly, $100 is too much for a small business to pay to remove the logo. In all, I'm not sure I'll keep this now - a shame as it could really help my business, it just doesn't have the right pricing package.

Love My Libre

United Kingdom

Argonautic Labs replied January 30, 2023

Thanks for your honest feedback! Zigpoll can be used for a lot of different things so pricing is tricky to get right for everyone and it is why we chose the submission based model. That being said, we are always willing to work with our customers to find pricing that is inclusive of their individual needs and use-cases. I just sent you an email from jason@zigpoll.com in hopes I can get some more info from you so we can better accommodate you and learn how to improve our pricing model going forward. If you don't receive my email, please contact me at jason@zigpoll.com or by filling out the contact form on our website: https://www.zigpoll.com/contact . Thanks again!

January 28, 2023

App is easy to use
great to find out your customers needs/wants
customer service is above 5 stars
Would highly recommend the app!

24 Ink

United States

Time spent using app: 14 days

Edited January 20, 2023

I decided this morning I wanted to send a survey to some recent workshop attendees and Zigpoll made it very easy to create my survey slides and send out a quick survey! Jason and the team at Zigpoll were very quick to respond to my questions as well (within minutes!) and I can't wait to use Zigpoll to continue to grow our business and gain valuable customer feedback. Highly recommend!

Douglas and Sturgess

United States

Time spent using app: About 4 hours

All reviews