Reviews (504)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for gathering actionable customer insights through customizable surveys like post-purchase and exit intent. It offers ready-made templates, a powerful survey builder, and AI insights. Seamless Shopify integration, multi-language support, and features like auto-translation are appreciated. The app is easy to set up, enhances customer engagement, and collects valuable feedback. Exceptional customer support provides personalized assistance and prompt issue resolution.
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We have used Zigpoll for a number of years and thing it's a great little app to conduct surveys. If we ever have a question or issue, we have contacted their customer support and they always have provided excellent customer care and solutions. Thanks Zigpoll team, it shows you really care about your customers. Kindly, John from Good Morning Snore Solution (MPowrx)
The AI is extremely inaccurate. So much that it's nearly useless. Don't include junk in the product.
Hi & Thanks for your review,
I checked our logs and I don't see that you've ever reached out for support here. I am happy to help work with you to see how we can improve our AI analysis as well as suggest any edits which may make them more useful for your account.
Please reach out to support@zigpoll.com and I will be happy to help ASAP via email or a 1-1 meeting.
Attribution is extremely hard to pinpoint these days. What I love about Zigpoll is you can see the entire pathway: what the customer clicked on or searched to find your site vs. what they self-reported can be very enlightening. The fact that Zigpoll can integrate with pretty much any platform we use is also a huge plus. Their customer service is unparalelled, we always get replies within 24 hours whenever we have any issue, and every problem we encountered has been resolved easily with their help!
Love the Zigpoll post survey app. It gives our company great insights and the possibility to fully customize the surveys. The customer service team is also super fast, friendly and efficient. 100% recommended. Thank you.
We've been using Zigpoll for about a year and it has been incredibly useful. Not only is it super easy to setup, but the number of customers who fill the forms is high enough for us to make meaningful decisions based on the Analytics. Lastly, support is fantastic! We had a billing question and got an answer within minutes of submitting it. We're really impress and could not recommend this app enough.
Absolutely love this app, its done wonders for gathering data and feeling connected to our customers. Highly reccomend!
Great service and help from Jason. Very useful for small businesses trying to be more strategic with getting data from customers!
We have found this app very valuable in obtaining qualitative post purchase customer feedback. There are many question types and basic styling is possible. Jason is super responsive when we have any questions. I recommend this app.
Extremely useful for gathering actionable customer feedback. It’s fully featured, easy to integrate and customize, and the support team responds incredibly fast. Highly recommend.
Great app, useful, customizable, everything I need. Amazing customer service, straight from the founder, even though I'm just on the free tier for now.
