Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for gaining customer insights through customizable surveys, including post-purchase and abandoned cart surveys. It's praised for its easy setup, seamless integration with Shopify and other apps, and insightful reporting features. Even the free plan is appreciated for its comprehensive features. The support team is noted for their responsiveness and willingness to go above and beyond.

September 5, 2023

Customer service has gotten back to us incredibly fast (1-2 hours) any time we needed help. The free plan is amazing for getting set up and knowing if ZigPoll is the right fit. I love that we can put a widget or embed link on any page of our website as well as the easy integration with the Shopify order confirmation page.

Joe's Gaming & Electronics
United States
5 days using the app
August 14, 2023

Having evaluated a few different survey apps, Zigpoll stood out in terms of two areas. 1.) Service - I had a lot of questions specifically about the functionality and control we would have with our surveys. Jason was super informative and walked me through everything. It wasn't a sales pitch either. I never felt pressured or pushed into their app. 2.) App functionality - Surveys were easy to setup and integrate into Shopify. The app has so many features giving you a lot of control. The reporting is amazing. You can raw data access or charts/insights that allows you to better understand your customers. I am almost 2 weeks into using the app and have 3 surveys running collecting 500-1000 responses a week. No complaints. I highly recommend this app!

ProClip USA
United States
About 2 months using the app
July 24, 2023

Easy to set-up, fairly customizable, does everything we need it to do and nothing we don't. I've only had to reach out to customer support a few times (due to my own ignorance) but each time has been a more than pleasant experience. Great job guys!

United States
7 months using the app
January 4, 2023

Measure what visitors (customers and not) think, about basically anything you want!

This is a very useful app, with plenty of control as to what is asked, how frequently, and how (email, site widget, etc). It has a sensible configuration process where you create and order the questions, which is highly customizable. Ask for yes/no, +/-, multiple choice, long and short answer, responses. It's good to gather info!

Very good, responsive support (I had a Q or two that wasn't covered in their FAQ).

Buck's Spices and Herbal Apothecary
United States
8 months using the app
July 27, 2023

This app is very powerful, and the customer service is even better! I've been able to create a very dynamic and customized survey for my checkout page that gathers extra information I need from my clients who order from my site. It has made my life so much easier and looks very professional, blending right in with my branding, thanks to all the customizations.

Thanks, Zigpoll!

Florals Preserved
United States
About 1 month using the app
February 28, 2023

Incredible experience with Zigpoll. I was able to easily access personal time with the founder who was incredibly thoughtful and happy to help make sure our store received the most possible benefit from their software. If you're reading this, you're wasting your time: by now, you could be already Zigpolling your way to the future!

United States
25 days using the app
July 24, 2023

Looked at a few apps before selecting Zigpoll. Been using it for our post purchase survey for a few months now, and it's reliable and gives us useful additional insight about our customers. Lots of options for slide creation and analysis as well. We will be using to create a customer survey shortly as well. Customer service from Jason is always super responsive, very helpful and prompt, even factoring in the time difference between the US and UK. A lot of thought has gone into this app and represents good value for money.

Stashed Products
United Kingdom
5 months using the app
July 26, 2023

We've always used a basic post-purchase survey, but we needed more specificity. Zigpoll to the rescue! We have been able to get a much clearer picture of our data sources, and when we had some specific trouble matching orders to timestamps (because of different time zones), the app designer created a patch to resolve our specific issue. I can't speak highly enough!

Upper Story
United States
29 days using the app
November 15, 2022

I used this app to establish customer service surveys for my company. Being a person that struggles somewhat with super techy data, I asked for a lot of help and also a lot of questions. Jason Zigelbaum was absolutely fantastic!! He answered every question promptly and made it easy to understand and follow. If it was something he could do for me, he would tell me exactly what he needed and then would create exactly what I asked him for!! Best service I have received from any company in a long time!! Thank you, Jason! Thank you Zigpoll!

Zadie B's Fashions
United States
13 days using the app
September 22, 2023

I recently had the opportunity to use Zigpoll for creating our customer post purchase surveys, and I must say I was quite impressed with the platform. Zigpoll offers a straightforward and user-friendly experience that makes survey creation a breeze.

One of the standout features of Zigpoll is its intuitive interface. Even if you're not tech-savvy, you'll find it easy to navigate through the platform. Creating, designing, and customizing surveys is a straightforward process, and I was able to get my survey up and running in no time.

United States