Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for gaining customer insights through customizable surveys, including post-purchase and abandoned cart surveys. It's praised for its easy setup, seamless integration with Shopify and other apps, and insightful reporting features. Even the free plan is appreciated for its comprehensive features. The support team is noted for their responsiveness and willingness to go above and beyond.

July 31, 2023

Good amount of features even at the free plan level. And when I needed to change stores - customer service was great about helping me maintain access to account linked to previous store.

United States
About 1 month using the app
June 19, 2023

I just started using the app and I must say they have excellent customer service - fast and attentive - and their surveys have so many different settings that make everything possible. I also consider quite a good price for all you get. So far, I recommend it!

Bevy Express
5 days using the app
January 4, 2023

I had used another survey app before and was hesitant to go all in with another, but I did anyway. The experience with Zigpoll was wonderful. I had an immediate issue soon after I sent out the survey and they were so quick to respond and remedy the situation that I only heard from a few customers about it being available.

Top notch work guys. Would definitely recommend.

Tennessee Hot Sauce Co
United States
10 days using the app
June 21, 2023

This app had all the functionalities that I needed for the survey I wanted on my Shopify store. It took me a little time to figure out how to embed the survey on a specifc product page as I'm new to Shopify but had very prompt and great customer service support from Zigpoll which got that sorted out really quickly. Highly recommend.

5 days using the app
March 6, 2023

AMAZINGLY helpful app! I'm using it after purchase to see where my customers came from and for abandoned carts to see why they didn't purchase and nurture them back to the sale. Can't recommend it highly enough!

Blue Pen Resumes
United States
13 days using the app
March 6, 2023

Excellent and Quick customer service. No problems installing or using this app. Been using it for a while now and its a great way to find out any friction points your customers might be experiencing & extra data always helps what,s working and what,s not. Great value for money IMO. Cheers Cameron

Gundam Express Australia
Over 1 year using the app
March 10, 2023

The app worked right off the bat and we received positive feedback and helpful information from a customer within the same hour. Very well worth it! Jason reached out to me right away to make sure that it was set up properly.

OA Publishing
United States
About 23 hours using the app
June 2, 2023

Easy set-up, great support and getting good results! Nice app! Using it at the end of the purchase to find out how they heard about us. Wish I had used this years ago.

RD Alchemy
United States
7 days using the app
December 15, 2022

Zigpoll is a fantastic tool for anyone navigating eCommerce and their brand into the turmoils of the first few months. Getting to product-market fit can be exhausting, and customer surveys are a great way to eliminate a lot of the guesswork by getting real feedback from real people exploring what you've created. The interface is fantastic, with seamless integrations, and Jason has been of great help in getting us started.

Simpler Ways
United States
8 months using the app
May 26, 2023

Haven't spend enough time with the app itself to determine if it's good (on first glance really no complains though), but I did have a great experience with their customer service. Fast, to the point and kind. Were able to solve my problem within 24 hours.

Plantsome NL
About 1 month using the app