Reviews (416)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.

June 11, 2020

Great app and even better support! The team has been professional and effective from start to finish

Purple Menswear
United Kingdom
7 days using the app
March 8, 2022

Suddenly they raised the same features of the monthly subscription from 20$ to 150$ a month. Ripping off peoples pocket. Deleted the app from 4stores of mine.

Montilly Norge
Germany
6 months using the app
ZigZag Global Ltd replied March 10, 2022

HI Montilly, as an existing user of the app we appreciate that new package types have been created since your first install if you installed a new store. From the conversation you have had with support, I can see that for the the feature you require your pricing will actually remain the same. The team has reached out to you to assist, so please don't hesitate to get in contact so we can discuss further and resolve this for you.

Best
Clicksit support

October 12, 2021

solved my returns processing issue, easy to use for consumers and slick look & feel. Great feedback from consumers

INHABIT - Exclusive Stockist of Nudie Jeans
South Africa
4 months using the app
July 30, 2020

Great support from the team which provided a useful walkthrough and helped with setup as well. The app works well from the customer and merchant's side and is very easy to integrate and set up. It makes returns trustworthy and quick. Highly recommended!

Dog Chews
United Kingdom
6 days using the app
January 27, 2021

This app is the best! So easy to use for myself and my customers! If you're UK based this app is a must! Highly recommend!

JODIVANESSA
United Kingdom
6 days using the app
February 11, 2019

*****Clicksit has completely streamlined the way we handle returns. The team were incredibly helpful and made the integration and setup really easy. Really impressed with the product and service so far. Would definitely recommend*****

Apparelly Gloves
United Kingdom
6 days using the app
March 8, 2022

Suddenly they raised the same features of the monthly subscription from 20$ to 150$ a month.

Montilly DE
Germany
5 months using the app
ZigZag Global Ltd replied March 10, 2022

HI Montilly, as an existing user of the app we appreciate that new package types have been created since your first install if you installed a new store. From the conversation you have had with support, I can see that for the the feature you require your pricing will actually remain the same. The team has reached out to you to assist, so please don't hesitate to get in contact so we can discuss further and resolve this for you.

Best
Clicksit support

Edited July 8, 2020

This app has streamlined our returns procedure and reduced our shipping cost for returned items using collect+ and there are no other hidden charges. Also nice and simply to use.

Highly recommended.

HUUB Design
United Kingdom
6 days using the app
Edited February 24, 2020

I like this app because it was automatically set to my theme, have not really used the features yet as I am still in the process of launching. The one issue I had was that all my pages had a title except my returns page, but I just created an image and inserted it into the logo slot and the problem was solved, since clicksit could not customize that for me. Other issue is when automatically setting the approval, there are no options as to what conditions can be used for automatic approval. Also you can't preview the emails. But overall seems easy to use and set up. The response is pretty good when support is needed. support@cohymart.com

cohymart
South Africa
3 months using the app
May 4, 2020

This app really made it easier for us to keep track of all the returns and it also helped us gain some data on why customers where returning certain products. Very good app!

Copping Zone
United States
4 days using the app