ZipChat Proactive AI Chatbot

ZipChat Proactive AI Chatbot

From $49/month. Free trial available.
Rating (4.6)
Reviews
Developer

About this app

Launched

May 23, 2023

Languages

English

Works with

Checkout

AI Chat, Self-Trained to Sell More Products & Automate Customer Support, Less than 5-Minutes Setup

Zipchat AI Sales Chatbot proactively engages visitors in the right moment to understand their needs, answer their questions, handle objections, recommend products, upsell & cross-sell, reduce refunds and increase conversion rates. It self-trains and goes live in minutes, adapting to your brand voice and style, while speaking 95 languages. The AI adapts the chat conversation to each visitor to sell more. It also works perfectly as an emphatic AI Support Chat, automating support and tickets.

Zipchat AI Sales Chatbot proactively engages visitors in the right moment to understand their needs, answer their questions, handle objections, recommend products, upsell & cross-sell, reduce refunds and increase conversion rates. It self-trains and goes live in minutes, adapting to your brand voice and style, while speaking 95 languages. The AI adapts the chat conversation to each visitor to sell more. It also works perfectly as an emphatic AI Support Chat, automating support and tickets. more
  • Deploy the AI Chatbot in less than 5-minutes, including the AI training
  • Proactively engage each visitors and see the AI convert Chats into Sales
  • Recommend the right products to the right visitors to cross-sell & increase AOV
  • Track orders, provide tracking links, tailor each answer to the customer needs
  • The AI Chatbot reduces your support requests, decreasing your costs dramatically

Pricing

Starter

$49 / month

Extra +$12 for additional 100 replies.

  • 500 replies/month
  • 1,000 pages
  • 1 Member
  • AI Training
  • Standard Support

7-day free trial

Growth

$129 / month

Extra +$12 for additional 100 replies.

  • 1,500 replies/month
  • 5,000 pages
  • Unlimited Members
  • AI Training
  • Priority Support

7-day free trial

Pro

$249 / month

Extra +$12 for additional 100 replies.

  • 3,000 replies/month
  • 15,000 pages
  • Unlimited Members
  • AI Training
  • Priority Support

7-day free trial

Scale

$499 / month

Extra +$12 for additional 100 replies.

  • 6,000 replies/month
  • 30,000 pages
  • Unlimited Members
  • AI Training
  • Priority Support

7-day free trial

Starter

$49 / month

Extra +$12 for additional 100 replies.

  • 500 replies/month
  • 1,000 pages
  • 1 Member
  • AI Training
  • Standard Support

7-day free trial

Growth

$129 / month

Extra +$12 for additional 100 replies.

  • 1,500 replies/month
  • 5,000 pages
  • Unlimited Members
  • AI Training
  • Priority Support

7-day free trial

Pro

$249 / month

Extra +$12 for additional 100 replies.

  • 3,000 replies/month
  • 15,000 pages
  • Unlimited Members
  • AI Training
  • Priority Support

7-day free trial

Scale

$499 / month

Extra +$12 for additional 100 replies.

  • 6,000 replies/month
  • 30,000 pages
  • Unlimited Members
  • AI Training
  • Priority Support

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

41 reviews

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
March 21, 2024

Unfortunately it doesnt look like we are going to be able to make a recommendation on this app, We installed late last year (2023) At the time they didnt even offer a plan to cover all of our products so we had a 499.99 a month plan, Out of just under 10,000 Visitors we had 17 Conversations engaged, Most of which were us testing, We had super high hopes, Then when asked for a refund because the app wasnt as expected we were told it was our traffic, Granted its not 100k visitors but there were like 6 or 7 engagements, out of almost 8000 visitors. We have propel replay half the time the app didnt even pop up, it wasnt a traffic thing either it did no better on our business Site very disappointed. If something changes i will update review but it doesnt look very promising

Spikes Speed Shop Inc
United States
5 months using the app
ZIPCHAT INC replied March 25, 2024

Dear Spikes Speed Shop,

Thank you for taking the time to share your experience with Zipchat. We take all feedback seriously and see it as an opportunity to both improve and clarify how our platform can be a game-changer for e-commerce businesses ready to scale up.

We want to address a fundamental misunderstanding: Zipchat enhances and amplifies existing conversion potential; it doesn't create it from thin air. Expecting Zipchat or any tool to single-handedly transform visitor traffic into sales overlooks the complex equation that is e-commerce success. It's akin to expecting a high-performance engine to win races without considering the car's design, the driver's skill, or even the road conditions.

Your review suggests an expectation for Zipchat to perform miracles for stores still searching for their product-market fit. It's crucial to understand that our technology excels when applied to businesses with a validated market presence and a clear value proposition. The challenge of engaging visitors and converting them into customers becomes exponentially tougher if the fundamental appeal isn't there.

Regarding visitor engagement, it's not just about the numbers. The reality is, if your site's visitors aren't engaging or converting, the issue often lies with the traffic's quality or the site's overall conversion strategy. Zipchat is built to capture and enhance interest, not to conjure it where none exists. It's a distinction that's critical for all our clients to grasp.

Moreover, the investment in our service is directly tied to the depth and breadth of functionalities we provide, designed to serve stores that are positioned to leverage them fully. Our pricing reflects the resources required to maintain and scale these services, ensuring we can offer real-time, sophisticated support to your visitors and customers.

Your feedback insinuates a dissatisfaction that seems rooted in expectations beyond our control. While we're committed to continuous improvement and support, it's also essential for our clients to approach their use of Zipchat with a realistic understanding of its role within their broader business strategy.

We're here to support your growth, but success in e-commerce is a multifaceted endeavor. We encourage a partnership approach where our technology complements your efforts to attract quality traffic and convert interested visitors. If you're willing, we'd like to explore how we can better align our services with your business goals and address any gaps that may exist in your current strategy.

Thank you once again for your feedback. We're here to help and look forward to the opportunity to work more closely with you to unlock the full potential of your e-commerce store.

Best,

The Zipchat Team

March 27, 2024

Installation is extremely easy and the results are impressive.

Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.

gosmilebg
Bulgaria
About 2 months using the app
May 15, 2024

We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use.

The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos.

Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.

KALI SHOES®
Italy
About 1 month using the app
April 12, 2024

Simple and straightforward setup, all the design and customization tools we needed built right into the backend. A++++

Magic Scoop
Canada
15 days using the app
February 18, 2024

We installed the ZipChat AI to our e-commerce platform a couple of months ago, and been consistently impressed by its performance. The accuracy of the conversational AI is remarkable, often indistinguishable from a natural human voice, which has significantly elevated the customer service experience on our site.

Customizability is another strong suit of ZipChat. Tweaking the bot's responses to better align with our brand's voice and customer needs has been a straightforward process, allowing for a more personalized interaction that my customers appreciate.

As a solo entrepreneur, the 24/7 support capability ZipChat provides is invaluable, especially when it comes to handling enquiries from overseas customers. This round-the-clock assistance ensures that my business never misses a beat, catering to customers across different time zones without delay.

However, there is a considerable downside: the cost. For a small operation like mine, the expense of maintaining this service is a significant line item in my budget. It's a substantial investment, and while the benefits are clear, it does require careful financial consideration to ensure that the value outweighs the cost.

CUP O FLORA
Australia
About 2 months using the app

About this app

Launched

May 23, 2023

Languages

English

Works with

Checkout

Built by ZIPCHAT INC

About ZIPCHAT INC

4.6 average rating

1 year building apps for the Shopify App Store

407 E AYRE ST #1207, WILMINGTON, DE, 19804, US

Support

Send a message

support@zipchat.ai

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