Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to significantly boost average order value and revenue, with reported increases between 10% to 50%. It's praised for its user-friendly interface, high customization, and reliable performance across different browsers. Features like post-purchase up/down-sell and pre-purchase upsell are particularly appreciated for their impact on sales. The customer support is noted for their responsiveness and helpfulness, even on weekends. Additionally, the app provides training and content to help merchants maximize their sales.

July 28, 2023

Justine was awesome. Very quick and responsive and answered all of my questions, many with video recordings, which was very nice. As for OCU ... it's the best, no other upsell app out there can match it currently, both in terms of robustness and integration. Works great!

worksSOwell
United States
1 day using the app
Zipify Apps replied August 3, 2023

Thanks, worksSOwell! We will pass on the word to Justine! We're stoked to hear she was so helpful and that you find OCU the best. We agree there is no match! If you need help with anything, please don't hesitate to reach out.
-Team Zipify

June 6, 2023

Justine was wonderful! I was so impatient and she was absolutely wonderful! I love this app. Thank you!

Twichery
United States
About 1 year using the app
Zipify Apps replied June 7, 2023

Thanks for the shoutout to Justine! We will be sure to let her know how appreciative you are! And we're delighted to hear you love OCU so much. If you need help with anything in the future, please don't hesitate to reach out!
-Team Zipify

July 9, 2023

A very helpful, well-designed, and feature-rich app! The customer support is fast and efficient, they resolved all my doubts in just a few moments. Highly recommended!

GLOWY
Italy
1 day using the app
Zipify Apps replied July 13, 2023

Thanks, GLOWY! We're stoked to know you find OCU so useful and that you've had a positive experience with Customer Support. We appreciate the recommendation -- if you need help with anything else, please don't hesitate to reach out!
-Team Zipify

November 6, 2020

I've been using the Legacy Zipify OCU app for 2 years now. Thank you for building such a great app and providing such amazing customer support. If you want to increase your revenue by 10%, use Zipify OCU!

Bold Uniq
United Kingdom
Over 3 years using the app
December 8, 2020

So intuitive and easy to use! I should also say instructive...feel like I'm learning something every time I use it.... And a huge A+ for the support team, thanks guys!!

Faux the Love!
United States
About 3 years using the app
July 12, 2022

We reached the Zipify OCU team with concerns that our upsells were not firing properly and thus losing revenue opportunity. The team did a deep study and validated the reasons for why this was. They practiced relentless execution in providing answers for us.

Nicki's Diapers
United States
About 3 years using the app
Zipify Apps replied July 15, 2022

Hey Nicki's Diapers! Thanks for the honest review! So glad to hear that the team was able help with this issue! If you need anything, please reach out!
-Team Zipify

December 16, 2020

We’ve been using this app with great success. Have tried other pre and post purchase applications, but OCU is hands down the best one we’ve come across in terms of flexibility, ease of use and how intuitive the interface is. Love how it is now seamlessly integrated with the Shopify checkout. This app just keeps getting better! Thanks Zipify team!

Truth Superfoods Ltd
United Kingdom
Almost 3 years using the app
December 15, 2020

Best Upsell app out there! With OCU it's like printing free extra money!
A special thanks to the support team as well, they are always ready to help!

ActivHawks
United States
Almost 3 years using the app
Edited November 10, 2020

I feel like I should address the negative reviews on here first, which to me is really a disservice to all the people on Ezra's team who clearly have been kicking their own asses to get this launched and to do so a few weeks before the hard holiday hits so we are not all scrambling a few days before Black Friday.
Is it a new integration? Yup. Will it have some bugs? Yup. Will they get it fixed asap for you if there is an issue? Yup.
So what is the problem here? People are impatient and want everything perfect right now, which comes as a big surprise to me coming from other business owners. We have all had crap go wrong in our shops and then it can back up customer support and imagine if instead of people realizing that there could be a few hiccups they slammed you with one star reviews for stuff that may actually be their fault instead of yours. I believe this is what is happening here. If you listened to Ezra at all in this launch he brought the opportunities to the table about the product upfront. So don't be a jerk, give this awesome team a chance to catch up and get back to you.
Now to get to the product-you are right, it isn't the "cheap" boy on the block but I am a big believer in you get what you pay for. I'll pay more because Zipify is a solid company who clearly gives a shit about their customers and puts back into their products over and over again. I have used other product, I will stick with One Click Upsell.
For people considering trying it-my main qualm with the original version is you couldn't have the upsell not show based on the amount of an item shown in a cart. For example, someone is buying a lipstick you want to upsell them an additional lipstick in the same color. However if they already had 2 of the same lipstick in the cart it would still show. This can be a trick with some customers that would clearly delete out on and go back into the checkout to get the additional discount. It looks like.... THIS HAS BEEN FIXED! WHAT? If I am correct (pretty sure I am) that negates any other upsell platform I know of.
Anyways-it is a great product. SUPER EXCITED to go into holiday with this new version. Team is always great, answers are always on point and polite. I love it, you will too if you give it a shot.
Thanks for kicking ass guys! Cheers- Kate
***UPDATE I have confirmed you can now not show a product based on the amount of an item in the cart! GAME CHANGING! Thanks for adding this feature guys, it is very helpful to my store!

Kustom Products Inc
United States
Almost 3 years using the app
Edited December 17, 2021

Pros- One of the easiest to use and best looking upsell plugins on the market. A1 support team. Easy to install and manage. I left a pretty poor review and their support reached out right away and helped diagnose and work towards solving the issues I had in a timely matter. Cons- Compatibility issues with certain themes. Minor UI elements could be improved. Lacks advanced configuration (however almost every other upsell apps lacks here too). Overall- I have evaluated dozens of different review plugins and even with its slight drawbacks, it was better than every single other one. It's not perfect, but its ease of use, quality design, quick load times, and reporting makes it better than most others I evaluated. I wanted to give a 4 star review due to some of the bugs and compatibility issues I faced, but their support was so on top of their game I had to change it to a 5 star. IF YOU ARE GOING TO USE THIS APP- please be diligent with your testing and make sure it actually works on your theme & in conjunction with your other plugins.

Healing Bark
United States
Almost 3 years using the app
Zipify Apps replied December 3, 2021

Hey Healing Bark! Thanks for the honest review. Really sorry to hear things haven't worked well with you. I see you're chatting with the team on the issues you're facing. We'll work to fix them and earn a better review. Thanks for working with us at least! If you need anything just reach out!
-Team Zipify