Reviews (334)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating the transfer and categorization of e-commerce transactions across platforms like Shopify, Xero, Etsy, and Amazon. It simplifies reconciliation, enhances financial decision-making, and supports multiple payment gateways and sales channels. The customer support team is praised for being knowledgeable and responsive, often resolving issues quickly through various communication methods. This app is recommended for its robust features and excellent ...

May 11, 2020

This is a must have not a nice to have application. It makes bookkeeping so much simpler. Using a2x with xero is the only way to go to keep your accounting in order. highly recommend it.

Coveted Gift
United States
3 days using the app
January 17, 2024

So long as the features do what you want them to do, the most important aspect of a piece of software like this is the customer support, and A2X really impressed me with their service. Getting financial data all hooked up properly isn't a straightforward thing, even with really good software and plenty of experience.

Elspeth especially was an absolute breeze to work with, super responsive, ...

Low Carb Food Co
United Kingdom
3 days using the app
A2X Software Limited replied January 31, 2024

We couldn't agree more that customer support is a vital aspect of any software, especially when it comes to getting financial data all hooked up properly.

We understand that ...

March 6, 2021

It was easy to connect everything but nothing would sync in the free trial. The basic plan didn't do anything either. Getting help from the site took hours and still wasn't helpful. Not worth it.

Hammer & Stain Phoenix
United States
2 months using the app
A2X Software Limited replied March 15, 2021

Hi,
Thank you so much for your review.

We are very sorry to hear that you had unpleasant experience when trying to test our A2X integration, and that the support you ...

May 26, 2020

Very easy to use and has saved me a lot of time with reconciliations, no errors or discrepancies, very happy :)

Cactus Outdoor
New Zealand
About 22 hours using the app
December 14, 2021

Super easy integration and set up across multiple channels - hopefully performance continues in the same nature.

Bearhug
United Kingdom
About 22 hours using the app
April 7, 2022

I've used A2X with another bookkeeping client to record all the details related to sales deposits with much success. Now I've just added a new client. It was so easy to get the connections between A2X, Shopify and QBO set up. In less than 2 hours, the set-up was complete, the transactions for 3 months' deposits were entered in QBO, and I had completed the Sales tax records - which anyone who ...

The Whimsical Crispie Co.
Canada
About 9 hours using the app
A2X Software Limited replied May 29, 2022

Wow! This is amazing - thank you for taking the time for this review and for putting it all in hours.

It means a lot for all of us to see it in numbers - as numbers are what ...

March 14, 2021

Not having a capability of sending individual invoices and customer data from Shopify to Xero made this app no good for our requirements. It would work ok for someone just looking for a bulk payout reconciliation but not individual invoices.

Walters Fencing
Australia
5 days using the app
A2X Software Limited replied March 15, 2021

Hi there,
Thank you so much for your review and details shared.

You are correct, A2X will fetch the payout data that contains all your individual orders, however A2X will not ...

April 1, 2021

So far my experience has been great. Setup was easy and customer service has been great. Looking forward to see how it works on the long run.

Care
United States
2 days using the app
August 9, 2021

Its a great way to keep on top of all things financial, takes just a few minutes and it's done. A2X has worked well for me on my other eCom platforms so it seemed like a natural addition to Shopify.

Nolava Designs
Australia
About 1 hour using the app
Edited March 21, 2020

This may be a good app, but it doesn't make the pricing clear until you get it installed and connected to your QB account. Then you find out everything you can't do until you pay for an A2X account in addition to your QB subscription. All it says on the Shopify App Store page is "free to install, Pricing tiers based on orders volume". Why not make the pricing clear from the beginning? I'll use ...

Atlas Menswear
United States
34 minutes using the app
A2X Software Limited replied April 28, 2020

Hey, thank you for leaving your review and for making us aware of this problem. We have now updated our listing to show the tiered prices of A2X. Sorry for any confusion ...