The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This may be a good app, but it doesn't make the pricing clear until you get it installed and connected to your QB account. Then you find out everything you can't do until you pay for an A2X account in addition to your QB subscription. All it says on the Shopify App Store page is "free to install, Pricing tiers based on orders volume". Why not make the pricing clear from the beginning? I'll use something else that is upfront about their pricing.
Hey, thank you for leaving your review and for making us aware of this problem. We have now updated our listing to show the tiered prices of A2X. Sorry for any confusion caused. Please email me at email@example.com, I hope we can work something out and rectify your experience.