Accessibility Enabler AW , 67 reviews
What in the world?! They force you to authorize them to charge you $3,600 !! Poor communication!!! Very confusing!!
Update :
This issues is no more valid as we have fixed it from our end. Thanks for pointing this out.
Orginal Comments :
Thanks for your honest review.
This implementation is done because of the Shopify's strict rules
Shopify says that " if any app provider likes to charge customers by their usage, then you should show the maximum limit per month".
So based on our all plans $3,600 is the highest and hence it is the maximum amount of credits you can buy from us per month ( if & only if you wish too )
Even on the screen where you approve this, we have clearly mentioned this as follows:
" You cannot buy more than $3600 credits from us in a month. We charge you based on the credits you buy in next screen. You are not spending $3600 now - This is just a maximum limit that you can spend if you are willing to. "
We have made enough attempts to communicate and reduce confusions.
Thanks for giving us an opportunity to make one more attempt towards the same.
Great app and awesome tech support. They were able to provide me with a testing window to check the varies options of installation on my staging site.
Terrific app & support. Their team was quick to implement a feature suggestion. Good for small sellers, but not medium to large. Their pricing is based upon number of page views which meant several thousands of dollars annually for us.
You are 100% right. Our pricing became expensive for medium to large sellers. We realized it after you emailed us and also found the same clues from other customers.
Hence we took immediate action. Now we give 50% extra credits on bigger plans.
Here comes the good part.
We emailed the price change to you. After 2 days you installed our app again and bought one of our yearly plan that had 50% extra credits.
We just like to thank for your extended support.
Adds a lot of value to our clients by letting them know we care about accessibility. Easy to install and understand.
The shopify team recommended the application and they were absolutely right. Great app! They have an available, efficient and responsive support team for their users' requests.
I asked to add a feature a day before releasing a version update and their developers did so. Thay have definitely a high level of service :)
The app work perfectly!
Even when i had a problem the customer support contect me vis Skype and gave me an excellent service!
A pleasure be you customer !
Keep up the great work and thnk you for everything!
Works perfectly. Allowed us to implement a much needed service on our site.
Update: I have rated this 5 stars again for their quick response to a previous issue that they addressed.
Thanks for updating the review. You are right about popup and pricing.
However, we have taken action on it after people complained about regarding the same.
Popup:
Now we have removed the auto-popup mechanism and convert the app into free lite version if you don't pay.
Pricing:
You were our first customer when we started out. Our pricing was flat $10 then. however, our server and operating expenses were higher at than income at this price point. Hence we were forced to change the price. Hope you would do the same when in our situation.
A few days back we have started giving 50% extra credits for bigger plans because we figured out that it would be managed with it. (https://hikeorders.com/accessibility/pricing/) We are doing our best to serve you.
Again, thanks for your honest review.
If you don't mind, can you please update your comment regarding auto-popup as it's no more relevant?