Reviews (225)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for preventing delivery failures and address errors, reducing shipping costs and customer service efforts. It enhances checkout by standardizing addresses, decreasing returns and lost shipments. Features include real-time validation, integration with shipping tools, and customizable settings for global shipping. Merchants also praise its easy installation, seamless Shopify integration, and responsive support team.

Edited July 18, 2019

This app has helped me tremendously to validate addresses and decrease the number of errors both in my warehouse and in shipping. Plus, the RoboTurk team has been really helpful in customizing the app for French addresses, which are quite specific :)

Loom
France
Over 1 year using the app
November 22, 2023

Saves us a ton of customer service work.. great app. Support is immediate too. Highly recommend

3 Porch Farm
United States
Over 1 year using the app
March 22, 2023

Amazing customer care & support. The team here really goes above and beyond to take care of their customers and assure a successful and happy path. Highly recommend.

Syng
United States
Over 1 year using the app
June 6, 2023

The app was very easy to integrate and the support team was very helpful in troubleshooting a few issues I had.

AmScope
United States
Over 1 year using the app
RoboTurk replied June 7, 2023

Thank you for taking the time to leave us a 5-star review! We're happy to hear that you found the integration process to be straightforward. Our support team is thrilled to have been of assistance in troubleshooting the issues you encountered. We appreciate your support!

February 4, 2021

App works amazing and the team is awesome. We have seen a significant decrease in address issues after using this app. Team is very helpful and assisted us in setting up the address validator on the checkout. Would highly recommend them!

Celtic Serenity
United States
Over 1 year using the app
July 2, 2019

We were having several address changes a week and multiple "return to senders" a week before getting this app. Now that everyone auto-populates addresses and clicks "buy" as fast as they can this has changed the game for us. It makes people *think* for a second before entering an old or incorrect address. In the week since this was installed we haven't had a single address change post order! We're hoping the same is true for "return to sender" items be this may take a bit longer. Our first impressions with this app are great once its up and running.

This will free up customer service reps to take care of more important issues. A small price to pay once you factor in re-shipping costs, warehouse packing fees, and emails and calls for address changes/"lost" packages.

Rex Specs
United States
Over 1 year using the app
RoboTurk replied July 2, 2019

Thank you so much for the kind words! We are so happy that the Address Validator app has reduced your workload. Please reach out if you need anything else or have suggestions for new features.

November 7, 2019

Prior to using this app I was having a lot of issues with customers incorrectly filling out their shipping info and as a result packages going undelivered. This was very costly for my business. Installing this app has significantly reduced the percentage of orders with incorrect shipping addresses.

Fresh Brimz
Canada
Over 1 year using the app
August 18, 2020

It's simple. This has cut down my invalid address to almost zero. Before installing this app I was having to unblock many orders daily due address validation errors or typos by customer. It was time consuming and a huge headache. The app just works. Plain and simple.

Chilau Seafood & Pepper Sauce
United States
Over 1 year using the app
RoboTurk replied August 18, 2020

Woohoo! This is music to our ears :)

August 18, 2020

This is a wonderful app and it helped us in so many ways. It helps us not to get PO boxes to ship to as we don't use the US postal service for shipping. When we were not shipping to other countries it gave a much more clear note to the customer about what to do to get in order to their country. Shopify's note to the customer is simply, "Cannot be shipped". The app also puts figuring out a proper address on the customer without being difficult. Otherwise. we'd have to call the customer every single time and try to get that figured out together. It has so many other features that you don't realize you need so if given the opportunity you should at least try it for a couple of days to understand what you're missing.

The Candleberry® Candle Company
United States
Over 1 year using the app
RoboTurk replied August 18, 2020

We're super happy that the app is making your life easier! Please reach out if you have any questions or suggestions for new features.

November 14, 2022

Love! Very helpful in preventing charge backs on incorrect shipping address.
We are a small family owned business so every cent we can save is extremely important to us.

Firstmate Controls Inc
United States
Over 1 year using the app