Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

October 16, 2019

I've been using this app for about a year now, and I've received great customer support. The app is easy to use. I love the reporting!

Candlemart.com
United States
About 1 year using the app
AdRoll replied October 21, 2019

Hello there,

This is Ewa from AdRoll's Marketing Team.

It's always great to see such feedback from our advertisers, hope you're finding AdRoll well! If you had to pick the ...

September 13, 2016

https://luca-chiara.myshopify.com absolutely love this app... So easy to use. Their team is so great at helping you create amazing ads, takes mins to post them and the results solid. All around very very pleased!

Luca Chiara
United States
About 1 year using the app
October 29, 2020

The adroll app has been a very easy integration for us. We have been with adroll for a few years now, and have had some amazing results. I Highly recommend this app and their services.

Total Ink Solutions
United States
About 1 year using the app
June 28, 2023

After working with AdRoll for a few months, we've managed to regularly hit our performance goals. The app is great for capturing an overview of our weekly or monthly performance and we're easily able to determine the type of conversion, which is important for our internal reporting. Overall the app is easy to navigate and provides all the information our team needs.

Moon Pod
United States
12 months using the app
AdRoll replied August 2, 2023

Hi there!

Thank you so much for leaving us a wonderful review! We truly appreciate your kind words. At AdRoll, our goal is to provide the best experience.

Your feedback means ...

June 25, 2021

We’ve been very impressed with the performance of our ad campaigns with AdRoll. The ability to retarget customers and reach prospecting customers has been invaluable to our digital marketing strategy. Our account manager, Serena, and the team go above and beyond to help us deliver on our goals, along with providing well-founded solutions to any business problems we have.

FRANKiE4
Australia
12 months using the app
Edited September 2, 2021

The app is great, their customer support gets an A+!!!! Available anytime and they're very patient explaining everything. Very easy to use and has GREAT Shopify integration.

Casa-Armida-Store
Mexico
11 months using the app
June 21, 2021

Great Customer Support Staff always willing to help answer questions and/or resolve any issues. They have been available to me at all times of the day as well.

InStyler
United States
11 months using the app
August 25, 2021

Above and beyond customer service. They not only help you when you need a question but are give you recommendations and tips on how to optimize and enhance your ads. Had a great experience with Shams Z (one of their platform specialists) who stuck around for 45 minutes on live chat to help me optimize one of my current campaigns. Clear cut and fast instructions as well as good responsiveness. ...

topsfordays
United States
10 months using the app
November 9, 2017

AdRoll has been great. Our CPA is a little lower than our current social ads, because of their bulk purchasing. We are also doing a lot of outreach and time will tell if that strategy is positive for the long run, but so far we have a 3-4X ROI.

I would recommend the app to companies ready to make the jump from just social ads to a more robust advertising strategy.

Made By Mary
United States
10 months using the app
August 27, 2020

The AdRoll app has increased our ROI dramatically. Their retargeting capabilities have re-engaged our audience that we believed to be lost. Our account manager, Carson Ward always takes the time to hop on a call and suggest new ways we can improve our marketing efforts. Would absolutely recommend AdRoll.

Gainz Box
United States
10 months using the app