Reviews (494)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its responsive customer service and ease of use, noting its seamless integration with Shopify. It is particularly valued for its effective retargeting capabilities that enhance ROI and sales. The clear and comprehensive dashboard, along with robust account management and multi-channel marketing tools, including dynamic product retargeting, are also highlighted as key features.
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customer service - meghana nakirikanti helped me well
We've been using AdRoll for Marketing and Advertising for years and it's a game changer. The customer support team is very responsive and knowledgeable. I highly recommend this company / app!!
RMS has found AdRoll to be an exceptional tool for display marketing. The platform's user-friendly interface and advanced targeting options allowed us to create tailored ads that reached the right audience with precision, ultimately maximizing our advertising ROI.
Great app
Great cuatomer service
Just started my advertising with them . And they are professional
Thank you for the app
Great customer service. Love the ease with which we can integrate Shopify retargeting
Easy setup and amazing and very knowledgeable customer support agents. clear dashboard
The support we have received is super helpful! They are very informative and advise where to apply best practice.
Very responsive and helpful team.
Hi there,
I am Rohini from AdRoll's Customer Support Team.
Firstly, I'd like to thank you for sharing your experience with us. I'm genuinely sorry to hear that it wasn't a positive one, and I regret any inconvenience it may have caused.
After reviewing your account, I can confirm that the recent activity isn't an actual charge, but our automated system attempted to authorize the default payment card for the approval of the campaign. I want to clarify that this is a standard authorization process to validate the payment card's validity. The authorization covers the total daily budget for all campaigns multiplied by seven days. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization
Also, I understand that your daily budget is set at $5 for both campaigns, and I apologize for any disruption caused by the higher authorization which was triggered by an increase in the daily budget.
The authorization typically occurs once a day for five consecutive days to approve the campaign and allow ample time for clients to address any issues with the payment card. I want to assure you that there won't be any additional authorizations triggered.
Once again, I apologize for any frustration this may have caused, and I appreciate your understanding as we always work to improve our processes. I'd love to follow up with you personally via email to provide a detailed explanation and address any questions you might have. Please keep an eye on your inbox for my follow-up email, and feel free to revert to it at your convenience.
I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Your satisfaction is our top priority, and we are committed to making things right for you.
Thanks,
Rohini
Great service and great results. We've improved our retargeting massively through the use of AdRoll. The support we have received has been great and we are expanding the use of it to other projects.
I highly recommend to be a part of AdRoll family, it’s one of the best, specially the customer service agents they professional respectful agents, and special thanks to Agent Joshwin