Reviews (323)

Overall rating
4.3
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective retargeting and dynamic product ads that increase conversions and customer returns. They value its user-friendly interface, seamless Shopify integration, and multi-channel campaign management. The app offers robust analytics, responsive customer support, and smart automations. Merchants also appreciate the strategic advice from account managers and report a strong return on investment due to advanced targeting and cost-effective marketing campaigns.

March 27, 2023

Truly fantastic experience working with AdRoll. The specialist team are experts within their field, and their support from the start has been beyond fantastic. We have been using AdRoll for the past three months, and the growth in our traffic and conversions is clearly evident. Looking forward to further building more campaigns alongside a great team of experts from PPC to Digital Strategy. Special thanks to Alex, Neil & Serena.

Caruso's Natural Health
Australia
5 months using the app
November 18, 2017

quite a good APP. we like the fact that we cancontrol al our retargeting on facebook and web on same app. they are quite responsive to problems and issues raised.

Eyeglassesng
Nigeria
5 months using the app
December 19, 2023

Our monthly revenue has finally begun to take off after working with AdRoll. Thank you so much for making it easy to grow and prosper!

Goodbye UTI at The Newtriment Store
United States
5 months using the app
June 23, 2020

love AdRoll so far. Has increased my sales and is very easy to use with great customer service whenever needed.

Lashes By Kins LLC
United States
4 months using the app
July 30, 2020

We have used AdRoll for a few years now and have kept them between moving from Magento to BigCommerce and now Shopify. The experience is much better with Shopify and it was very easy to install. We use AdRoll almost exclusively for retargeting our web customers. I like that we can have all of our retargeting ads (web and Facebook/Instagram) all in one place. I have only had to use their customer service a few times and they were easy to work with and insightful. The last customer service person I spoke with actually reviewed some of the ads we were running, which had nothing to do with the problem I was having, and gave me some recommendations to make the ads better. It was nice to have someone that actually was interested in us being more effective and profitable. We will continue to use them in the future.

3V Gear
United States
4 months using the app
AdRoll replied July 31, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

Appreciate your feedback! I’m very glad to hear that we’re getting things right. You mention that the platform is easy-to-use and the Shopify integration is easy to install, that is great to hear! Feel free to email my team directly at customermarketing@adroll.com if you’re open to discussing more!

Cheers,

Ewa

April 20, 2023

one of the perfect apps that's fits you Shopify store. accurate and helps you more understand your clients.
what come to be the best is the client service and support, it goes beyond expectation.

Naboulsi Distinction
Lebanon
4 months using the app
November 23, 2023

Customer service is very good. Extremely helpful with walking me through important changes. Shout out to Manoj for help on US Thanksgiving!

Baby Merlin's Magic Sleepsuit
United States
3 months using the app
February 24, 2017

The AdRoll team created my ads and had me up and running same day during a busy holiday season. Since starting re-targeting ads in Nov 2016, I have had a 2.3X return on investment with AdRoll. It's a no-brainer for any small or large business.

Shahla Karimi
United States
3 months using the app
August 17, 2022

Great support that spent the time to fully optimize my campaign. Appreciate the patience and extra time.

Hit Happy Tennis
United States
3 months using the app
October 31, 2017

AdRoll is a very user friendly service, that provides great ROI and real-time statistics.

Skuze Shoes
United States
3 months using the app