Reviews (514)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and seamless integration, making it easy to set up retargeting campaigns and sync product catalogs. They appreciate the effective retargeting tools, responsive customer support, and detailed analytics for optimizing campaign performance. The competitive pricing, advanced targeting, and comprehensive features like automation and multi-channel marketing are also noted for enhancing customer acquisition and boosting sales.

January 17, 2018

Great app! Makes it so easy to run multiple ads, across multiple placements, against your main goal. The automation makes management super easy for a small biz like ours- the allocates budget, picks placements and creatives according to what is performing best. So easy! Performance is pretty great too ;) Definitely recommend!

Toki Mats
United States
Over 1 year using the app
December 14, 2021

The app is really plug and play. It is easy to configure, it optimizes itself and if you need help the support is the BEST!

Looping baby
France
Over 1 year using the app
July 25, 2022

Ewa S. has been outstanding in helping me to understand the platform and how it works. We are working together to come up with an optimizing plan. AdRoll is helping me to reach new potential clients.

Busy Beauties
United States
Over 1 year using the app
June 23, 2017

Best retargeting app! I've tried multiple retargeting apps and this one is the most advanced.

Between The Trees
United States
Over 1 year using the app
December 6, 2023

Great for retargeting, great team, highly recommend.

ACal Clothing
United States
Over 1 year using the app
June 21, 2021

Great Customer Support Staff always willing to help answer questions and/or resolve any issues. They have been available to me at all times of the day as well.

InStyler
United States
Over 1 year using the app
February 12, 2016

Pretty straightforward. The dashboard is a neat setup and shows you which ad creative is pulling in the most customers. Setting up a campaign is extremely easy. These guys really go out of their way to support you. They even have a feature which, if you allow them, creates ad creatives for you to use in your campaigns. If you're totally lost not to worry- expect a call from a customer rep within a week and you'll definitely be up and running then!

Blazercases
Canada
Over 1 year using the app
July 17, 2020

bro these guys scam you, once you add your payment method the home screen goes white. don't trust these scammers

Feral
United States
Over 1 year using the app
AdRoll replied July 22, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

I'm sorry to see such a negative review about AdRoll. Can you please share the email address associated with your AdRoll account? I'd like to investigate the reason why our Dashboard didn't load properly for you.

Let me explain how our pricing model work: we charge only for the impressions served by a campaign, once launched. There are no additional charges. The payment method is not charged unless the campaign starts performing, please check more about our pricing here: https://help.adroll.com/hc/en-us/articles/211842678-AdRoll-Pricing

Feel free to email my team directly at customermarketing@adroll.com if you’re open to discussing more. Please keep in mind, that you can always reach out to our support on help.adroll.com, we'll be happy to explain further.

Cheers,
Ewa

June 28, 2021

AdRoll is the most successful retargeting and content marketing tool we are working with. Highly recommended!

Yarn Marketplace
Australia
Over 1 year using the app
October 19, 2015

Love Adroll, definitely the highest value PPC advertising! If you aren't using adroll you are leaving money on the table!

Kids Glasses Jonas Paul Eyewear
United States
Over 1 year using the app