Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

June 23, 2020

love AdRoll so far. Has increased my sales and is very easy to use with great customer service whenever needed.

Lashes By Kins LLC
United States
4 months using the app
July 30, 2020

We have used AdRoll for a few years now and have kept them between moving from Magento to BigCommerce and now Shopify. The experience is much better with Shopify and it was very easy to install. We use AdRoll almost exclusively for retargeting our web customers. I like that we can have all of our retargeting ads (web and Facebook/Instagram) all in one place. I have only had to use their customer ...

3V Gear
United States
4 months using the app
AdRoll replied July 31, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

Appreciate your feedback! I’m very glad to hear that we’re getting things right. You mention that the platform is easy- ...

September 8, 2021

Very easy to integrate with my shopify store and great customer service. Always responsive and pleasant to work with.

Nail Polish Life
United States
4 months using the app
January 18, 2018

Easy-to-use app for running web and Facebook ads. Love the easy setup for dynamic product ads and the reporting tools available. The ROI on the retargeting campaigns is better than we've seen on other platforms and we're already seeing a great bump in new traffic from running "Prospecting" campaigns. Would recommend!

Brothbaby
United States
4 months using the app
April 20, 2023

one of the perfect apps that's fits you Shopify store. accurate and helps you more understand your clients.
what come to be the best is the client service and support, it goes beyond expectation.

Naboulsi Distinction
Lebanon
4 months using the app
September 21, 2022

Fantastisk customer support! Er dybt imponeret over deres tålmodighed og deres forståelse. Ingen spørgsmål er for små elle for store.

Gallery Vicelli
Denmark
4 months using the app
February 24, 2017

I was concerned by the 1-star reviews I saw here and asked AdRoll about it. It turns out most of these people had issues with the billing system, which has since been changed.

My experience: great results, but you should understand how the platform works, and be sure to get an account manager. This is an "app" in shopify but it actually is used on a ton of platforms. They create all of your ads, ...

Yellowdwarf
United States
3 months using the app
November 10, 2022

Exceptional customer service and always ready to help with your marketing services. No one on earth offers this kind of hands-on marketing service 24/7 with free ad credits to try out the first month! Surely they stand by their product. The support from Neha R was just brilliant!

La Reine Jewelry
United States
3 months using the app
November 23, 2023

Customer service is very good. Extremely helpful with walking me through important changes. Shout out to Manoj for help on US Thanksgiving!

Baby Merlin's Magic Sleepsuit
United States
3 months using the app
February 24, 2017

The AdRoll team created my ads and had me up and running same day during a busy holiday season. Since starting re-targeting ads in Nov 2016, I have had a 2.3X return on investment with AdRoll. It's a no-brainer for any small or large business.

Shahla Karimi
United States
3 months using the app