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Overall rating
3.9
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
August 29, 2023

I’ve been looking at different apps to help with my marketing efforts and AdRoll checked all my boxes and has been very user friendly.

The White Oak Collection
United States
28 days using the app
June 28, 2023

After working with AdRoll for a few months, we've managed to regularly hit our performance goals. The app is great for capturing an overview of our weekly or monthly performance and we're easily able to determine the type of conversion, which is important for our internal reporting. Overall the app is easy to navigate and provides all the information our team needs.

Moon Pod
United States
12 months using the app
AdRoll replied August 2, 2023

Hi there!

Thank you so much for leaving us a wonderful review! We truly appreciate your kind words. At AdRoll, our goal is to provide the best experience.

Your feedback means a lot to us, and it reinforces our commitment to providing top-notch customer satisfaction. We're glad to know that we met your expectations and made a positive impact.

Once again, thank you for your glowing review. If you have any questions, please don't hesitate to reach out to us. We're always here to assist you.

Cheers!
Rohini

June 15, 2023

We've been using AdRoll and the AdRoll app for 2-3 years and couldn't be happier with the integration, backend, and support we receive from our rep. We've been able to attain a $3-$5 ROAS over our time on the platform and it's been an integral part of our marketing mix. Our budgets have fluctuated between as little as $20 a day and as much as $200 a day. We definitely recommend them to anyone looking to grow their business.

The Lovery
United States
Over 4 years using the app
AdRoll replied August 2, 2023

Hi there,

We truly appreciate your kind words and are thrilled to hear about your positive experience with us. Thank you so much for the amazing review!

We always strive to deliver exceptional service and your feedback means the world to us. We take pride in providing excellent performance, and it's delightful to know that we've met your expectations.

Cheers!
Rohini

June 15, 2023

We have been using this app for a few years and are absolutely thrilled with the Adroll's team and how they have helped us. They make the process seamless for us, and we cannot recommend enough.

Farmhouse Pottery
United States
Almost 4 years using the app
AdRoll replied August 2, 2023

Hi there,

We're delighted to know that you had a fantastic experience with our support and are elated to know that we have been able to meet your expectations.

Providing excellent exceptional customer experiences is at the core of what we do. Please reach out to us if you have any queries, we'd be happy to assist.

Once again, thank you for choosing us and for being a valued customer. We continue providing you with the same level of excellent support.

Cheers!
Rohini

June 15, 2023

We have been using AdRoll for over 6 years, and we are very pleased with their performance. The app works great as well, and the retargeting of customers is extremely profitable and productive with us.

Their support is also outstanding. They have proactively set up meetings to review our campaigns to help us maximize our marketing spend. We are very happy with AdRoll.

Volcanica Coffee
United States
About 3 years using the app
AdRoll replied August 2, 2023

Hello there!

Thank you so much for sharing your experience. It really means a lot to us!

We take great pride in delivering exceptional service to all our customers, and it's rewarding to know that we hit the mark with you.

If you have any queries, don't hesitate to reach out. We're more than happy to assist you. Once again, thank you for choosing us and for taking the time to share your thoughts.

Cheers!
Rohini

March 27, 2023

quick response from the team, good results from the platform. just signed for the advanced package so the expectations are high.

Capucinne
Slovenia
Over 3 years using the app
December 3, 2021

Good support, fast and reliable. The support staff always makes sure my problem is resolved, and follow up if things need to be escalated.

Ephin Lifestyle Holdings Corp.
Canada
Over 6 years using the app
September 23, 2020

Carson is the man. Great bi weekly calls and always keeping my display ads updated and working well.

Ice Shaker
United States
About 6 years using the app
October 28, 2020

Great customer service and an app that truly helps drive sales! AdRoll's team is always there to help you strategize and optimize campaigns to benefit your business.

I Love Pillow
United States
Almost 6 years using the app
Edited September 5, 2022

We've used AdRoll for years with great success and began setting it up to help a new evolution of our business. Very easy integration with Shopify. Important to note- while AdRoll works very well on its own and for the most part requires very little monitoring, the AdRoll chat team (24/7) is always ready to help with suggestions to improve performance. Their insight and experience make all the difference. We have come to rely on Adroll's retargeting campaigns, which are very effective in balancing our outward advertising campaigns. Thank you!

General Knot & Co.
United States
Almost 6 years using the app