Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

July 22, 2022

Great platform for remarketing. Customer service and support are very knowledgeable with fast response times. Good Communication with Ewa, Thanks for the amazing support.

DUBAI ALL STAR
United Arab Emirates
3 months using the app
October 26, 2021

Five star customer service, Shams helped me set up and optimise my campaigns, he gave me lots of helpful advice and guided me thought everything. Amazing support.

Paw & Glory
United Kingdom
3 months using the app
November 28, 2017

Really helpful, very easy to use, very responsive staff who will help set everything up at the drop of a hat, and so far, good return on investment, which is what it's all about.

Tovisorga
United Kingdom
3 months using the app
Edited April 7, 2018

Edit: Soon after the review they fixed the problem for me.

Worst support I have ever seen. The "team" has no idea what they are doing. I have a problem that prevents me from using the app, very simple problem that they have no idea how to fix. I'm happy to change this review later if they get something done. I have tried to get this fixed forever now but the support is full of unprofessional ...

Nopstores
Finland
2 months using the app
April 13, 2021

I used this app to set up retargeting campaigns across the web. The campaigns were fairly easy to set up and were effective. I like that adroll allows easy all in one access to other advertising platforms besides Facebook/Google.

Hell Mountain Country Store
United States
2 months using the app
January 4, 2021

The customer support I have received has been above and beyond anything I've come to expect from apps like this. They have been amazing in helping me work through a few problems that have cropped up. Some of them have taken a while to get resolved but we were also in the 4th quarter so I imagine their work load was much higher than normal. A quick shout out to Akash for all his hard work.

The Bell Collection
United States
2 months using the app
February 23, 2021

very excellent service. The supporters are also very enthusiastic. My experience with this app is very good. Hope the app is increasingly strong. good luck adroll team

presgears
Vietnam
2 months using the app
August 6, 2020

AdRoll is a must for e-commerce at scale, remarketing through their robust suite of media and content publications is great and their support is always on point! Using their dynamic ad creative for Shopify Campaigns is definitely a favorite for our marketing team.

Sandboxx
United States
2 months using the app
June 20, 2022

AdRoll is a must for any business. Seamlessly integrates with my workflow! Highly recommend to any store running ads and is doing a lot of retargeting.

Boxing Overstock
United States
2 months using the app
December 15, 2020

This platform is really easy to use, very helpful with retargeting campaigns. Added bonus: Terrific customer support!

David's Perfume
United States
2 months using the app