Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

September 30, 2019

Steer clear as they figure out their re-branding. Not only do they track conversions based on impressions (customer sees the ad then purchases then they attribute the sale to their efforts...) After years of service, they suddenly installed a GDPR popup without consulting with us first. We are a Canadian company that does not do business in the EU. Total waste of time and lack of oversight.

Goodness Me!
Canada
Almost 2 years using the app
AdRoll replied October 10, 2019

Hello there!

This is Ewa from AdRoll's Marketing Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we ...

July 25, 2022

Ewa S. has been outstanding in helping me to understand the platform and how it works. We are working together to come up with an optimizing plan. AdRoll is helping me to reach new potential clients.

Busy Beauties
United States
2 months using the app
September 29, 2017

Very nice system and I am all tensions free and relaxed. I am getting very good results. Highly Recommended

Ordergiftsonline
India
2 months using the app
January 9, 2020

This app really helped us get traffic and sales very quickly. We were very surprised and relieved at the same time. We recommend this app.

MyKidsNuk
United States
2 months using the app
AdRoll replied January 10, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

Thank you for taking the time to let us know how we’re doing! It's always great to see such feedback from our ...

March 14, 2016

Very impressive retargeting results, a ROAS you wouldn't believe us reading this review. a 5.4 of 5 stars.

Swiss Barefoot Company
United States
2 months using the app
November 6, 2017

This is such a good tool for marketing, however I am not sure why my facebook ads doesn't run during this 20 days. The support team was sharp to spot that It wasn't working and fixed it for me, however it is still not working.
Despite that issue, I still give it a 5 stars.

Cosmetic Love
South Korea
About 2 months using the app
January 6, 2016

Super easy to set up campaigns and the complimentary ads to start looked amazing! Love the $60 credit to to take it for a test drive :)

The Scarlet Boutique
United States
About 2 months using the app
September 7, 2023

The onboarding process was very smooth, and their team has been actively involved with our campaigns since day one. I'm really surprised at how 'hands-on' they've been compared to other agencies/platforms.

The app works fine. We've had no issues.

The Balcony Garden
Australia
About 2 months using the app
July 23, 2018

Great App and great team for support. They responded to my request quickly and was able to solve my problem in no time.

Dropnos
United States
About 2 months using the app
February 12, 2022

I absolutely love Adroll. It is very liberating and a great learning experience to add this skill to my growing business. The team is super supportive and always available to assist.

butterbykeba.com
United States
About 2 months using the app