Reviews (514)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and seamless integration, making it easy to set up retargeting campaigns and sync product catalogs. They appreciate the effective retargeting tools, responsive customer support, and detailed analytics for optimizing campaign performance. The competitive pricing, advanced targeting, and comprehensive features like automation and multi-channel marketing are also noted for enhancing customer acquisition and boosting sales.

April 27, 2021

Excellent app with excellect customer support. Thank you very much for being friendly available and helpful.

MyHelios
Israel
4 months using the app
November 12, 2019

I use this application but it is time for the software and platform experience to improve. They have very old ads, they must update the platform more, listen more to the client and stop seeing only their benefit. The ads show the comparative price instead of the actual price, it is a software disaster, they charge the money and the ads last forever to approve them, what kind of service is this? Shopify should not let these applications work under your shoulder, what they do is go to companies instead of helping them to get up. I do not recommend this application.

Ultra Seller
United States
Almost 4 years using the app
AdRoll replied November 14, 2019

Hello there,

This is Ewa from AdRoll's Marketing Team.

Thank you for taking the time to let us know how we’re doing. I am very sorry to hear we haven’t met your expectations. Our Customer Support Leadership Team has just followed up with you, please do let us know if there is anything more we can do to earn your recommendation.

Cheers,

Ewa

March 14, 2016

So far (a month) we are averaging $10 in conversions to every $1 spent. Seems pretty great to me!

Rosesteacupstest
United States
4 months using the app
November 10, 2022

Exceptional customer service and always ready to help with your marketing services. No one on earth offers this kind of hands-on marketing service 24/7 with free ad credits to try out the first month! Surely they stand by their product. The support from Neha R was just brilliant!

La Reine Jewelry
United States
4 months using the app
January 26, 2021

AdRoll is a great marketing app to integrate with Shopify! ( I have tried many! ) It was very easy to set up and use. Their customer service is excellent! A quick shout out to Gary who went above and beyond to help me with my target audience and had some very enlightening suggestions about the changes to make so that all my campaigns run to get the max out of my budget and get the best results!

Kitchen Pro USA
United States
4 months using the app
September 27, 2021

I've just launched my first campaign so can't comment on the campaign results yet but their support team were very quick at responding and very helpful with my query. So far so good!

Equinutritive
United Kingdom
4 months using the app
March 31, 2021

Thank goodness for this app! Makes the integration super easy, especially for a not-so-technical person such as myself!

Love in Wild Places
New Zealand
4 months using the app
November 15, 2021

Such a straight-forward and simple integration - couldn't ask for more - done in a couple of clicks! The support so far has been amazing - great first impression.

Radiance Beauty Co
United Kingdom
4 months using the app
September 8, 2021

Very easy to integrate with my shopify store and great customer service. Always responsive and pleasant to work with.

Nail Polish Life
United States
4 months using the app
April 20, 2023

one of the perfect apps that's fits you Shopify store. accurate and helps you more understand your clients.
what come to be the best is the client service and support, it goes beyond expectation.

Naboulsi Distinction
Lebanon
4 months using the app