Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and swift ad campaign launch capabilities. They value its comprehensive dashboard, retargeting feature, and automatic visitor segmentation. Many report increased traffic, conversions, and a good return on ad spend. The customer service is praised for its responsiveness and proactive approach, often setting up campaign review meetings. The app is recommended for businesses of all sizes due to its robust targeting capabilities.

December 2, 2021

Amazing customer servise, only have some troubles because all my store and ads are in spanish, but they are helping me solve the problems.

Copainmx
Mexico
About 1 month using the app
Edited December 2, 2019

Easy to Install and Setup. My Flower Shop www.milenabouquet.com is using the APP and AdRoll to manage some retargeting campaigns

Milena Bouquet
United States
About 1 month using the app
AdRoll replied December 3, 2019

Hello there,

This is Ewa from AdRoll's Marketing team.

It's always great to see such feedback from our advertisers, hope you're finding AdRoll well! If you had to pick the one thing that impressed you most about your AdRoll experience, what would it be?

If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Cheers,
Ewa

November 19, 2021

The AdRoll is the easiest and the best app I ever used. Their support are fast and effective with communication. Prerana from AdRoll team was very helpful. Highly recommended.

Coolmetech
Hong Kong SAR
About 1 month using the app
September 19, 2021

Super easy to use and fantastic customer service. Perfect for people who don't know anything about marketing like me.

Kayagi Pillows
United States
About 1 month using the app
Edited March 8, 2021

This app was super easy to install and integrate with Shopify. I just started so I will see how it is

ShanPaulo
United States
About 1 month using the app
February 1, 2022

Just installed this app and had a little trouble connecting my pixel. Spoke to Neha on live chat who was extremely helpful and solved my problem in no time at all. Great service!

Bubble and Wick
United Kingdom
About 1 month using the app
April 22, 2021

Customer support is excellent. Adroll makes retargeting easy, and email follow up simple as can be.

The Sweat Site
United States
About 1 month using the app
March 28, 2023

Adroll has great customer service. Michael Lee was really helpful and supportive throughout the onboarding process and made it easier for us.

ZNOMS
Canada
29 days using the app
August 18, 2020

Great customer service and a user-friendly interface. Gets me a lot of traffic every day and has some smart AI campaigns to offer as well.

Dancing with Goats
Germany
29 days using the app
August 12, 2021

All good after basic testing. Ad campaign setup was quick, pulling directly from the Shopify products. It was tough to find, but Live Chat Support quickly pointed me in the right direction.

NerdyLooksstore
United States
29 days using the app