Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its effective retargeting and dynamic product ads that increase conversions and customer returns. They value its user-friendly interface, seamless Shopify integration, and multi-channel campaign management. The app offers robust analytics, responsive customer support, and smart automations. Merchants also appreciate the strategic advice from account managers and report a strong return on investment due to advanced targeting and cost-effective marketing campaigns.
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Smooth and easy integration. It took 5 mins to install the app, which happened without any unexpected problems.
Be extremely carefull with this APP. The APP automatically overwrite some important Shopify settings without any warnings. E.g. suddenly our GDPR banner was changed from our own banner in Dansih to an AddRoll GDPR banner in english without telling us or warning us.
Hello there,
This is Ewa from AdRoll's Customer Support Team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.
With the GDPR banner options, yes, while creating the account two options are available for the companies registered in European Union; AdRoll's default banner and a custom banner. I understand that the AdRoll's banner was implemented on your website unintentionally, I'm very sorry about that.
We were able to find your account with AdRoll and noticed that the GDPR settings have been changed to use the custom banner from now on. I have also emailed you, could you please check your inbox, whenever you have a minute?
I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
Thank you,
Ewa
Rishiraj P from the Adroll support team has patiently helped me fix my pixel set up and also advised me how to grow my business on Adroll. Lovely UX and articles to support merchants.
thank you sannidhi J for the very great cs . would be happy to explore on adroll after this. seems simple and easy to use
Great service all around! Love working with our account manager and staying up-to-date on innovative digital marketing solutions.
Very easy and smooth integration. Ewa has been really helpful in providing assistance during the process.
AVOID AVOID AVOID! After reading some good reviews I signed up this evening (on the free Starter account) and created 2 remarketing campaigns (Facebook & Google) both $50 / day. Within 30 minutes my bank had reversed 3 transaction requests from Adroll totalling $1540! Seriously what!
I obviously want no part of this and upon exploring their system figure out I can't even delete my account or delete my card. What is this! So now am going to bed wondering if they are going to empty my account over night. So messed up.
Like I said: AVOID
Hello there,
This is Ewa from AdRoll's Marketing Team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Looking at the review, it looks like the unexpected charge was just an authorization: whenever you launch a new campaign or edit the budget of an existing campaign, we try to authorize the weekly budget of all the active/paused campaigns to ensure the payment method is valid and can support future payments. This amount is later released back to your account. Please check more about the authorizations here: https://help.adroll.com/hc/en-us/articles/212518057-Billing-Styles#4 We charge only for the impressions served by the campaign, it is called dCPM: https://help.adroll.com/hc/en-us/articles/211842678-AdRoll-Pricing. Unless the campaigns start serving impressions, there will be no charges.
Do you mind reaching out to our support at help.adroll.com? I'll personally review your account and confirm the authorizations. Please keep in mind that you can always Open A Live chat, our Platform Specialists will be happy to assist with any questions you may have.
Feel free to email my team directly at customermarketing@adroll.com as well, if you’re open to discussing more.
Thank you,
Ewa
Adroll has been pretty helpful. Just make sure you're targeting the right segments to get a positive ROI.
Easy to use and easy to install. I would definitely recommend it to anyone using AdRoll on Shopify.
Wow, quite terrible service and questionable billing tactics at best... I suggest listening to the existing reviews and stay away.