Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and seamless integration, making it easy to set up retargeting campaigns and sync product catalogs. They appreciate the effective retargeting tools, responsive customer support, and detailed analytics for optimizing campaign performance. The competitive pricing, advanced targeting, and comprehensive features like automation and multi-channel marketing are also noted for enhancing customer acquisition and boosting sales.

November 24, 2017

Although it took some time to understand how are the things working, after our data analysis, everything was clear. ROI 7.3x is not seen commonly! Recommend

Samarreta
Netherlands
3 months using the app
October 21, 2022

I was unable to get adequate ad designs from the design team. After a period of weeks we decided not to continue with AdRoll. They made it a nightmare to get our data removed from their system. Think very carefully before allowing AdRoll to integrate with your store.

BigTopShirtShop.com
United States
Over 2 years using the app
AdRoll replied October 27, 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team,

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

I see that your account with AdRoll is now closed - I'm very sorry to see that. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation. Currently, our supervisors are looking deeper into your request with regards to removing the personal data - I'll make sure you'll get an update as soon as possible.

Feel free to reply to the emails send if you’re open to discussing more.

Cheers,
Ewa

December 12, 2022

The app is very easy to use and the support team is very helpful. We are a small company with a small budget but they still treat us like a valued customer.

Get The Tea
United States
3 months using the app
November 28, 2017

Really helpful, very easy to use, very responsive staff who will help set everything up at the drop of a hat, and so far, good return on investment, which is what it's all about.

Tovisorga
United Kingdom
3 months using the app
July 2, 2017

Expensive and makes the site run a couple seconds slower-- but it ultimately gets the job done. We might switch to another retargeting company but, for now, this is what works for us!

Happy Pet Labs
United States
3 months using the app
July 5, 2021

Super helpful representative, was very quick to respond and help answer my questions. Wish the platform itself converted better though

Fetch Station
Canada
3 months using the app
February 18, 2021

Great customer support!!! I'm looking forward to work with Adroll in the future. That's easy to use.

Customizer Studio
Vietnam
3 months using the app
March 13, 2017

AdRoll is a fantastic App and Service. Re-targeting is very important for any business and AdRoll really does it well. They create stunning ads and manage campaigns seamlessly. I give them 5 stars and would highly recommend.

Awesome Sauce Gifts
United States
2 months using the app
September 14, 2021

El servicio es espectacular, paso a paso de principio a fin, sumamente recomendado!!. Uday K fue muy amable!

OHR Lighting
United States
2 months using the app
March 15, 2021

It was my first time using Adroll and had questions for running my campaigns. But the support team is great, specially Ewa. They helped me set everything without any headache. They asked everything needed to run the campaign based on your situation. I highly recommend it for store owners.

Therapiu
United Arab Emirates
2 months using the app