Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and seamless integration, making it easy to set up retargeting campaigns and sync product catalogs. They appreciate the effective retargeting tools, responsive customer support, and detailed analytics for optimizing campaign performance. The competitive pricing, advanced targeting, and comprehensive features like automation and multi-channel marketing are also noted for enhancing customer acquisition and boosting sales.

September 30, 2019

Steer clear as they figure out their re-branding. Not only do they track conversions based on impressions (customer sees the ad then purchases then they attribute the sale to their efforts...) After years of service, they suddenly installed a GDPR popup without consulting with us first. We are a Canadian company that does not do business in the EU. Total waste of time and lack of oversight.

Goodness Me!
Canada
Almost 2 years using the app
AdRoll replied October 10, 2019

Hello there!

This is Ewa from AdRoll's Marketing Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. If you have time, I’d love to follow up with you to understand the improvements needed and offer my help with any problems you’re having. We have reached out to you via email, please do let us know if there is anything we can do to earn your recommendation.

Thank you!

Ewa

December 9, 2022

The best support team I have ever met. They are kind and respectful. For example if you don't understand they will take you through it slowly till you understand.

Faceless
United Kingdom
2 months using the app
October 6, 2022

Amazing app! The retargeting campaign options is easy to use, and pretty much gives you all the tools you need to start running ads in minutes. You start seeing results right away, and if you ever need help with anything, the support you get is outstanding! - Shoutout to Hamsa for helping me out :)

Nordicmamas
United States
2 months using the app
December 24, 2022

I have received a great support from Ankita B , very nice this is that kind of support am looking for , again thank you for your great support.

JOBYBESTONLINEPRODUCTS LLC
United States
2 months using the app
July 9, 2016

Terrific extension and super easy to get going off the hop

Northern Kids
Canada
2 months using the app
March 5, 2021

Very easy and smooth integration. Ewa has been really helpful in providing assistance during the process.

naturadika.es
Spain
2 months using the app
March 30, 2021

AdRoll support is awesome. They will not stop until they have answered all of your questions! Great app!

Health Naturals
United States
2 months using the app
December 7, 2020

Smooth and easy integration. It took 5 mins to install the app, which happened without any unexpected problems.

Aava Labs
Finland
About 2 months using the app
January 18, 2021

They have a Great Customer support. i contacted them and Agent Ewa Helped me almost for an hour with so passions.

RivilCivil
India
About 2 months using the app
November 22, 2022

I have had Adroll for around 6 months and not got around to fully utilizing it and taking advantage of all its functions. Rohini was super helpful and it really help me understand just how powerful of a tool this can be when used properly. We had great success with adroll when we started using it but we were just scratching the surface. Now thanks to their help and advice I feel we are ready to seriously step it up a notch. Looking forward to seeing where this takes us.

DARKCIRCLE®
United Kingdom
About 3 years using the app