Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

May 12, 2024

I uninstalled the app on the 12th because there isn't any advertising going on and they still charged me and now I can't log in to their website.

Go hard Gaming Discord-Iron Phoenix GHG
United States
About 2 months using the app
AdRoll replied May 13, 2024

Hi there,

I am Rohini from the AdRoll Customer Support team.

Thank you for bringing your concerns to our attention. I'm genuinely sorry to learn that your experience was not ...

August 6, 2024

Very helpful customer service, I didn't understand what I was doing but got all the help I needed

Willows Whiskers Pet Store
United Kingdom
2 days using the app
July 3, 2024

Easy setup and amazing and very knowledgeable customer support agents. clear dashboard

Lung Master
United States
About 1 hour using the app
March 21, 2024

Application pratique pour regrouper l'ensemble de mes campagnes.
Je n'ai pas encore testé les campagnes Addroll, mais je vais avoir un accompagnement spécifique pour le faire. J'espère qu'il y aura de bons résultats.

La Boutique de Lydie
France
16 days using the app
Edited December 11, 2024

AdRoll has been an excellent tool for our footwear business. We run ads continuously throughout the year, and it is easy to make adjustments on the fly. Whether it be dynamic ads pulled straight from our product feed, video, or static displays, each option allows for a range of customizable features that can be tailored to fit our exact needs. I highly recommend to any digital marketer or online ...

Lems Shoes
United States
About 6 years using the app
Edited September 5, 2022

We've used AdRoll for years with great success and began setting it up to help a new evolution of our business. Very easy integration with Shopify. Important to note- while AdRoll works very well on its own and for the most part requires very little monitoring, the AdRoll chat team (24/7) is always ready to help with suggestions to improve performance. Their insight and experience make all the ...

General Knot & Co.
United States
Almost 6 years using the app
February 3, 2021

Carson Ward helped me to take my eCommerce marketing to the next level. We have been using Adroll for about 6 years with very good ROAS. Ask for Carson by far the most knowledgeable person I have worked with over the years at Adroll. Great platform with the tools that he will help you utilized effectively

Pro Bike Supply
United States
About 5 years using the app
December 3, 2021

Good support, fast and reliable. The support staff always makes sure my problem is resolved, and follow up if things need to be escalated.

Ephin Lifestyle Holdings Corp.
Canada
About 5 years using the app
December 21, 2023

Simple to set up and the tech support is fantastic, but the best is that IT WORKS! We have a great ROI although mostly using the retargeting feature.
It integrates with Shopify seamlessly and I believe that is an APP that is a must for a new or established business.
Ciao!
Marco

Artistica.com
United States
Almost 5 years using the app
January 25, 2023

Great support and nothing to complain about! Highly recommend if you are ready to see how display ads can work for you.

Phase 5 Wakesurf Boards
United States
Almost 5 years using the app