Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

Edited July 16, 2021

Rohini R - AdRoll Platform Specialist was amazing for customer service. I needed help with pixel implementation and they took care of me super fast. This company cares about its customers! Give this guy a raise!!!!

Executive Society
United States
About 4 years using the app
October 24, 2019

Have found working with the Adroll team really beneficial. The platform is easy to use and the team are very supportive. They've taken the time to understand our business model and provide recommendations tailored to our needs.

Spell & The Gypsy Collective - Australia
Australia
About 4 years using the app
AdRoll replied October 28, 2019

Hello there,

This is Ewa from AdRoll's Marketing team.

It's always great to see such feedback from our advertisers, hope you're finding AdRoll well! If you had to pick the ...

Edited August 25, 2022

The customer service is awesome, super fast. And Piotr was nice and patient, and help me solve the problems right away!

Vue Smart Glasses
United States
About 4 years using the app
Edited May 3, 2021

Really great app with even better support! Sophia from AdRoll has been instrumental in our growth of our brand, Go-To Skin Care on the Adroll platform, she has taken the time to understand the needs of our business and given us tips on how to continue to drive the best results possible.

Go-To Skin Care
Australia
About 4 years using the app
October 4, 2022

Tatiana was amazing and helpful. Now hoping it converts! The implementation was smooth, and I'm hopeful sales follow.

Tupelo Goods
United States
About 4 years using the app
June 15, 2023

We have been using this app for a few years and are absolutely thrilled with the Adroll's team and how they have helped us. They make the process seamless for us, and we cannot recommend enough.

Farmhouse Pottery
United States
Almost 4 years using the app
AdRoll replied August 2, 2023

Hi there,

We're delighted to know that you had a fantastic experience with our support and are elated to know that we have been able to meet your expectations.

Providing ...

September 20, 2021

The support staff is very helpful and knowledgeable!
The staff was able to troubleshoot and provide optimizing actions.

JS Dental Lab
United States
Almost 4 years using the app
October 28, 2020

The AdRoll team has been amazing to work with. I didn't have time to fully manage and set up my ad campaigns so it's been great to have someone review and provide feedback on a regular basis.

Filthy Casual Co.
Canada
Almost 4 years using the app
March 27, 2023

quick response from the team, good results from the platform. just signed for the advanced package so the expectations are high.

Capucinne
Slovenia
Almost 4 years using the app
October 29, 2020

The adroll app has been a very easy integration for us. We have been with adroll for a few years now, and have had some amazing results. I Highly recommend this app and their services.

Total Ink Solutions
United States
Over 3 years using the app