Reviews (515)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective retargeting tools and seamless Shopify integration, which boost sales and customer re-engagement. They report strong returns on investment from its multi-channel marketing capabilities, including web, email, and social ads. The user-friendly interface and detailed analytics aid in campaign management, while responsive customer support helps resolve issues efficiently.

October 5, 2021

I have used this app, it was really a bad experience though. It seems their system is dead. One should not waste their money, Its better to have some knowledge of facebook ads and run it by yourself. Adscale is better than this.

Mobichick
Australia
7 days using the app
AdRoll replied October 8, 2021

Hello there,

This is Ewa from AdRoll's Marketing team.

Thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your ...

May 22, 2023

Please stay away from this app. I un-installed this app, because it's not working at all. As soon as I un installed it. All my sales went straight to abandoned check out. I got no sales for 4 days which is it never happened on my store until I tried this app. Trashy app ever. It should be not here.

Swan Auto
United States
6 days using the app
AdRoll replied May 24, 2023

Hi there,

Tatiana from AdRoll's Customer Support team here.

I'm sorry to hear that you're experiencing a drop in sales and suspect it may be related to our platform. I ...

August 9, 2017

Even though all my settings were correct (verified by AdRoll support) it kept emailing with the address Diagon Ally in London. Then it started to use a different company name. Does not work. Don't waste your time.

Mwusa Online Store
United States
18 days using the app
July 8, 2022

Don't trust this app. they still charging my credit card for 2 months even I don't use this app. I had to uninstall this app because I even didn't see running on google search but their dashboard have impression of course :)

Purse Maison
Philippines
5 days using the app
Edited January 4, 2023

Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and ...

bookscardsnbikes
Canada
5 days using the app
AdRoll replied January 4, 2023

Hi there,

This is Rohini from AdRoll's Customer Support Team.
We're sorry to hear you had an unpleasant experience. Our goal is the total satisfaction of our customers, and ...

April 4, 2018

If only I could rate this ap with negative stars... By far the worst experience that I have ever had trying to run an ad. Firstly, Adroll generated ads for me that didn't meet their own guidelines so I had to manually create ads that did. Secondly, they approved my ads and told me to load them onto a campaign so that they can start running just for my entire campaign to be rejected. They had me ...

20past4
United States
15 days using the app
August 23, 2018

Very UNSATISFIED! Please don't use this app if you want not to lose money.

I uninstalled the app AdRoll from my Shopify store on 14th of August. On 19th of August they have taken money from me for ads. This message comes when I try to enter my profile in AdRoll but they continue to take money from me for making ads.

"Connect Your Account to Shopify
malinka198004@gmail.com
Change"

I did not let ...

Bestgoodshop
Bulgaria
13 days using the app
March 22, 2016

The Shopify app is flawed. We checked what they were reporting as conversions and confirmed that none of the customers they reported as converting actually came from their retargeting. This has been reported to Adroll and acknowledged as an error but so far, no explanation.

Thoroughly check their conversion reports against your own data. Without accurate conversion reporting, the app is useless.

Shazzyfitness
United States
13 days using the app
Edited July 10, 2017

**BEWARE** I downloaded the app for about 1.5 weeks.. I didn't even get started because the was an "issue" with my pixel. The Customer support just keep telling me to do something.. and I would as "HOW" and they just responded we just do it..We went back and forth 4 times until I unintalled the app.

They low and behold I have an adroll charge on my account.. for NOTHING!

Worst app ever.

Beware. ...

Queer Warriors
United States
11 days using the app
March 1, 2019

You deduct our test account for more than 70 $, but there is no refund to our account.
You are very bad.

LAMADA SHOP
Thailand
7 days using the app