AdRoll Marketing & Advertising , 483 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy integration with Shopify and swift ad campaign launch capabilities. They value its comprehensive dashboard, retargeting feature, and automatic visitor segmentation. Many report increased traffic, conversions, and a good return on ad spend. The customer service is praised for its responsiveness and proactive approach, often setting up campaign review meetings. The app is recommended for businesses of all sizes due to its robust targeting capabilities.
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If someone deletes your app from there website it means they have no plan to use it otherwise they will not delete it. No need to charge them without asking at the end of trial period.
Hello there,
This is Ewa from AdRoll's Customer Support Team.
Thank you for bringing this to our attention. We’re sorry you had a bad experience - I understand that uninstalling the Shopify App from the store might have caused a confusion. The charge occurred as AdRoll account along with the Marketing and Ads Plus subscription is still active - I have gone ahead and cancelled the plan from my side.
If you're not planning to use the Marketing and Ads Plus plan, please do reply to my email I've just sent - we can get the amount refunded.
Let's look into this issue and hope to resolve it promptly and accurately.
Thank you,
Ewa
You deduct our test account for more than 70 $, but there is no refund to our account.
You are very bad.
nooo!! don't add this app, i paid over 5 dollars for 1 click, be aware and don't use it. if i could i will give 0 stars to adroll
We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such an unsubstantiated review. You ran a campaign for less than 4 days. Campaigns typically need to run for at least 2 weeks to get accurate performance data. Campaign success also relies on a number of factors such as targeting the right audiences, the quality of your creative, your brand, and your product.
Our support is always willing to help set you up for success if you reach out to them and if you encounter any problems. Again, we are always happy to receive constructive feedback and act on it.
I have used this app, it was really a bad experience though. It seems their system is dead. One should not waste their money, Its better to have some knowledge of facebook ads and run it by yourself. Adscale is better than this.
Hello there,
This is Ewa from AdRoll's Marketing team.
Thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Can you please help us with more information on what went wrong with the system?
I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having. Would you mind providing me with your contact information so we can reach out to you directly? Feel free to email my team directly at customermarketing@adroll.com if you’re open to discussing more. Let's get the issue fixed.
Cheers,
Ewa
Don't trust this app. they still charging my credit card for 2 months even I don't use this app. I had to uninstall this app because I even didn't see running on google search but their dashboard have impression of course :)
Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and all campaigns were asked to be deleted when I found out they were charging our company wrongfully. Honestly think they've kept us on in order to charge us illegally even more.
The Process as to what was asked:
"We were wrongfully charged because we were guaranteed a 30-day free trial.
We were asked to set a budget.
We set up a campaign and set it at 5$ [which should be free] in case this we would be duped.
Once we had followed the process and set the budget and set up a campaign it had charged us when 30 day free trial was promised.
Your companies campaigns wrongfully misled us. Including both the 78 dollar charge and 145 dollar charge.
Sure enough, we were duped out 200+ dollars by this criminal organization.
We wanted to test the experience and THEN pay. Not be tricked and cheated
into paying with false advertising."
Hi there,
This is Rohini from AdRoll's Customer Support Team.
We're sorry to hear you had an unpleasant experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. I understand that you have opted in for the 'Marketing & Ads Plus' subscription plan which gives a 30-day free trial and are discontented about the weekly charges.
I reviewed the charges that you are referring to and found that they are related to a display ad campaign where the billing happens for the number of impressions served on a weekly basis based on the assigned daily budget. Kindly know that the subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN
Furthermore, there is a Lookalike campaign that has been launched through which we could find new users to the website only. However, I see our supervisors are looking deeper into your concern, I'll make sure you'll get an update as soon as possible.
I hope this helps. Have a wonderful day!
Cheers,
They claim that we made a certain amount from their retargeting, but it's inaccurate. We made $0 from their ads and retargeting, and contacting customer service is completely pointless.
Trash app. NEVER USE IT, IF YOU EVER READ THIS MESSAGE.
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
Trying to run my holster & magnet, and can't run.
WHo want to read this ?
"
Thanks for chatting with me today!
I just received an update from the policy team and they contested with our partnered ad networks voicing out your concerns. However, after a comprehensive review, they were stringent to the policies as outlined in this help article and unable to approve them. Sorry about that.
We absolutely understand that some ad networks allow the ads but we can only run if they are viewable to all age groups. Gun or weapon-related publications may run on limited inventory and are subject to further review as long as there are no images of the Guns/tactical products or models pointing the guns in the ad banners and the landing pages including the home page. Here is the help article for reference. Additionally, any device/tactical products or image that discharges a projectile at high velocity with the potential to injure cannot be approved.
Please note that we are at the mercy of what our ad networks approve as the ads run on their publisher sites. These are internal company requirements that we are to abide by at all times. They were created together with our Ad Network Partners and self-regulatory groups, such as the NAI.
They are subject to change according to the ongoing market situation. Also, it is the Policy Team that makes decisions with the help of Ad networks regarding websites' eligibility to be advertised on the platform. I appreciate your kind understanding.
I would also recommend taking a look at AdRoll's Trust Center, especially the Advertising Guidelines section for more information on the subject.
Have a good day!"
We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such a meritless review. We have a strict policy around guns and we prohibit images of guns in the ads, landing pages, and/or website, no exceptions.
Very disappointed, highly unprofessional team, after removing the app they still have my card details and deducted $170 lying that they used it for the ad , already file complain against them, let see what Shopify team does to them
I just wasted an entire day on this terrible, terrible app that I would not recommend to anyone. It just does not work and does not do what is promised. I recommend you google adroll on trustpilot before wasting your time. Worst of all is that I wanted to close my account and you can't even do that without emailing customer support. Absolutely disgusting company. Stay away and don't waste your day, like I did.