Reviews (521)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its effective retargeting capabilities, enhancing conversions by displaying previously viewed products through dynamic ads across multiple channels. They appreciate the user-friendly interface for easy campaign management and the robust analytics for optimizing ROI. The responsive customer support and seamless Shopify integration, along with automation features and educational resources, are also noted for improving efficiency and customer acquisition.

July 18, 2024

customer service - meghana nakirikanti helped me well

Salvanity
India
4 months using the app
September 8, 2024

Great app
Great cuatomer service
Just started my advertising with them . And they are professional

Thank you for the app

CodeXDeal
Egypt
1 day using the app
May 12, 2024

I uninstalled the app on the 12th because there isn't any advertising going on and they still charged me and now I can't log in to their website.

Go hard Gaming Discord-Iron Phoenix GHG
United States
About 2 months using the app
AdRoll replied May 13, 2024

Hi there,

I am Rohini from the AdRoll Customer Support team.

Thank you for bringing your concerns to our attention. I'm genuinely sorry to learn that your experience was not ...

October 7, 2024

Top notch customer service!!

LXIX GOLF CLUB
United States
2 months using the app
August 6, 2024

Very helpful customer service, I didn't understand what I was doing but got all the help I needed

Willows Whiskers Pet Store
United Kingdom
2 days using the app
Edited December 11, 2024

AdRoll has been an excellent tool for our footwear business. We run ads continuously throughout the year, and it is easy to make adjustments on the fly. Whether it be dynamic ads pulled straight from our product feed, video, or static displays, each option allows for a range of customizable features that can be tailored to fit our exact needs. I highly recommend to any digital marketer or online ...

Lems Shoes
United States
About 6 years using the app
July 3, 2024

Easy setup and amazing and very knowledgeable customer support agents. clear dashboard

Lung Master
United States
About 1 hour using the app
March 22, 2024

The support we have received is super helpful! They are very informative and advise where to apply best practice.

Linzi
United Kingdom
Over 6 years using the app
Edited September 5, 2022

We've used AdRoll for years with great success and began setting it up to help a new evolution of our business. Very easy integration with Shopify. Important to note- while AdRoll works very well on its own and for the most part requires very little monitoring, the AdRoll chat team (24/7) is always ready to help with suggestions to improve performance. Their insight and experience make all the ...

General Knot & Co.
United States
Almost 6 years using the app
February 3, 2021

Carson Ward helped me to take my eCommerce marketing to the next level. We have been using Adroll for about 6 years with very good ROAS. Ask for Carson by far the most knowledgeable person I have worked with over the years at Adroll. Great platform with the tools that he will help you utilized effectively

Pro Bike Supply
United States
About 5 years using the app