Highlights
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Based in United States
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Works with the latest themes
About this app
Launched
August 19, 2015
Languages
English
Categories
Retargeting ads , Social media adsIntegrates with
Facebook Custom Audiences, Google AdWords, Instagram, Yotpo, Privy, TikTokRun omnichannel campaigns that combine display & social ads + email to convert shoppers to customers
AdRoll turns your multi-channel headaches into unified omnichannel marketing campaigns. Manage your email campaigns and ad campaigns across display, native, and social networks — all in one place. With easy-to-use and shared target audience management, an asset library and performance reporting across all channels, AdRoll simplifies marketing for you, so you can spend more time growing your business. Install AdRoll now and create your first campaign in a few minutes.
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Display & native web ads, plus ads on your social media platforms
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Retargeting campaigns bring back store visitors who leave without converting
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Prospecting campaigns generate interest from new, high-intent audiences
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Marketing Recipes let you easily set up automated ads & targeted email sends
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Earn free ad credits on your web advertising spend just for using Shopify
Pricing
30-day free trialExternal charges may be billed by AdRoll separately from your Shopify invoice. Learn more
Ads
Free to install
Advertising cost is determined by you and your budget (not included in plan)
- Retargeting & Brand Awareness Ads
- Web Native & Display Ads
- Build & Segment Audiences
- Performance Insights
- Reporting & Measurement
- Ad Credits
Marketing & Ads+
$40/month
or $432/year and save 10%
*Based on 1,000 MUV (Monthly Unique Visitors). Advertising cost determined by you & your budget (not included in plan)
- Everything in "Ads" Package
- Omnichannel Automations
- Connected Social Ads (Facebook, Instagram, TikTok, Pinterest)
- Unlimited Email Marketing
Ads
Free to install
Advertising cost is determined by you and your budget (not included in plan)
- Retargeting & Brand Awareness Ads
- Web Native & Display Ads
- Build & Segment Audiences
- Performance Insights
- Reporting & Measurement
- Ad Credits
Marketing & Ads+
$40/month
or $432/year and save 10%
*Based on 1,000 MUV (Monthly Unique Visitors). Advertising cost determined by you & your budget (not included in plan)
- Everything in "Ads" Package
- Omnichannel Automations
- Connected Social Ads (Facebook, Instagram, TikTok, Pinterest)
- Unlimited Email Marketing
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
434 reviews
My store is new and I need to start advertising, I installed AdRoll yesterday and yes it was in a few simple clicks, BUT, what happened after that isn't very pleasant:
1- I couldn't access the application from Shopify, or even by logging in using my user, i have to use a custom URL to access the application, I know that from the support who told me that their team is working on the problem.
2- I got a big error message on the home page that Pixel is not connected, I contacted their support again and they solved the issue.
3- I tried to find the Social Ad Campaign or Recipe that I need to attract new customers, and their support told me that they removed this for now and it will be available in the future.
4- In their ad video, they say that they connect to my store at Shopify and sync the product for dynamic apps, i could find this even after 24 hours.
5- The instruction and videos on youtube is different of what you actually see, it look like another product!
6- I disconnected my Meta account, and it still shows connected even after more than 18 hours, so it wasn't an easy goodbye to this application.
The only brilliant thing I found is their support team, they are very helpful, accurate, and give you full answers, you can contact them in one click and in less than one min.
I don't know if it was a good product, but I can see that they are going in the wrong direction now.
Hi there,
I am Rohini from AdRoll's Customer Support Team.
I am sorry that you had a negative experience with us. We set a high standard for ourselves, and we regret to hear this was not met in your interaction with our business.
Kindly note that there is a known issue when we log in from the Shopify app, the pricing plan is being shown. Our Developers are working with the Shopify team to rectify and sort it.
The pixel connection status and the feed configuration would take some time to reflect on the dashboard after being connected though they are done immediately with the integration as per the activation process. I agree with you that it should be something done quickly.
Currently, we do not have the option to launch a Facebook attract campaign at the moment but trust me, our Product team is working on it, and we should have the option soon.
As promised, my colleague Joshwin is working on your concern regarding the Facebook ad account disconnection which should be disconnected soon.
Thank you for your understanding and patience. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
Cheers!
The app had a lot of glitches with displaying accurate data (it was severely off) and the subscription. I tried getting assistance via phone call but they didn't show up for the call. I sent several emails regarding the call and further assistance but didn't receive one response. They also charged me even though I wasn't set up to the point to run ads so I'll be contacting my bank. It seems that if you experience issues integrating their app, then you are not the customer they choose. I would go elsewhere for a company who values every customer, and brands of all sizes.
Hi there,
This is Rohini from AdRoll's Customer Support Team.
We are disheartened to hear that you have had such a poor experience with us. We always strive incredibly hard here to make every customer experience the best. However, I understand we’ve not been able to meet your expectations this time, and I am sorry about it.
Currently, our supervisors are looking deeper into your request regarding getting in touch via phone call. Coming to the charges, kindly note, it was collected as a part of the 'Marketing & Ads Plus' subscription plan. Be assured, I am checking with our Finance team regarding the refund as well.
I'll make sure you'll get an update as soon as possible and get it sorted.
Thank you!
I uninstalled this app on the 4th of march 23 during the free stage and hve just been charged for a month today 13th march 23
Hi there,
I am Rohini from AdRoll's Customer Support Team.
I’m truly sorry to hear about your concern. We are dedicated to providing excellent support, and we strive for all our customer's satisfaction. However, kindly note that deactivating the AdRoll app will not cancel the subscription plan. It is recommended to cancel the plan and pause the campaigns (if there are any) from the AdRoll dashboard only.
We also send an email once the AdRoll app is deleted to all our clients to avoid any such instances. That being said, I would like to take the opportunity to rectify this and help make it right for you.
Further, I have gone ahead and canceled the plan for you https://www.screencast.com/t/bUCPFLuRX1. Also, I see that you're in touch with my colleague, Meghana! I’d love to follow up with you personally, hence, I have dropped an email to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
Cheers,
About this app
Launched
August 19, 2015
Languages
English
Categories
Retargeting ads , Social media adsIntegrates with
Facebook Custom Audiences, Google AdWords, Instagram, Yotpo, Privy, TikTokBuilt by AdRoll
Support
Send a messagesupport@adroll.com
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