Reviews (487)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and better returns on advertising investments compared to traditional ad agencies. They praise its user-friendly setup, intuitive interface, and helpful templates that ease campaign management. Exceptional customer support, particularly from staff members like Nicole and Diana, is frequently highlighted. The app's integration with major platforms like Google and Facebook, along with its comprehensive analytics, effectively tracks and optimizes advertising efforts. Merchants also value the educational content and AI features that enhance ad targeting and reduce the need for manual adjustments, leading to improved sales and marketing performance.

May 19, 2021

Great customer service but slightly irritating website. Can't say much about the benefits of AdScale yet as they have trouble with running and publishing my advertisements.

Trial And Error 💋
Germany
14 days using the app
Edited July 5, 2023

Ich kann die Software überhaupt nicht Empfehlen. Derzeit fühle ich mich wie einem Teilnehmer eines Beta Programmes.
* Sync Probleme. In den Channels die die Software verwaltet sehe ich nur Fehlermeldungen. Ich muss dann wieder auf Sync drücken damit der Fehler behoben wird. Auch Fehlermeldung bezüglich der Reichweite usw.
* Bis dato keine Conversations aus der App.
Der Support ist in der tat bemüht.
* Nach einem Meeting kam wurde dann behauptet das dass Budget zu klein war und die Zeit zu kurz.
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Fazit: Ich habe die Kampagne jetzt selber bei Google aufgesetzt und erziele jetzt schon bessere Ergebnisse als mit dieser Software. Davor hatte ich nicht mal eine Conversation bei sehr hohen ausgaben. Auch das Anlegen der Campagne ist scheinbar auch nicht so toll. Rat vom Profi war eine andere Form zu wählen. Dann kann man es selber machen.

Auch kam kein dem Gespräch raus was die Software eigentlich macht. Das einzige was die App kann ist Budget von A nach B Transferieren. Ab das einem 120 Euro im Monat wert ist mag ich zu bezweifeln. Mal davon abgesehen von den ganzen anderen Problemen.
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Letzte Nacht bekam ich eine neue Meldung von Facebook wegen einer neuen Kampagne, Die App hatte ich war deinstalliert. Hat allerdings scheinbar trotzdem noch Anzeigen hoch geladen. Die Anzeige stammt definitiv nicht von mir und hat nun sehr viel kosten verursacht.

4PetsWithLoveCo
Germany
10 days using the app
AdScale replied June 28, 2023

You have been running for a short period of 5 days - during which Facebook received traffic and clicks - Pmax campaign has just begun to show traffic and wasn't given enough time to show results. We discussed on a call and we explained new campaigns might take some time to show results due to a learning phase common for new campaigns. To show good results we need to generate a decent amount of traffic to the site - so budget and time running the campaigns is a major factor of showing results.
We are confident that with a little more time running the campaigns you will see the results you expect

January 25, 2020

Used it for 2 weeks and didnt get any orders at all. i got orders on the ads i did myself but nothing from adscale.

I dont know if i can recommend this app.

lytebright
United States
13 days using the app
August 11, 2020

Absolutely useless.

Don't bother to respond to thing but spams your email. Useless service and set up one ad account and they used another and began billing card that was required for set up instead of what you would assume would be the damn ad account I selected. Wasn't even linked to the ad account that I selected it changed to another one that Shopify set up for their ads which have never used.

They must have heaps of money as they don't do a damn thing to respond to anyone but I can bet they will jump on the defensive and blame anything but themselves for responding or lack their off.

For the $15 I bothered to spend before turning off the cost was as high as. For a click. I can go and create my own ad in FB and get it for 1/4 of that instantly.

Messy to use on mobile also. Not set up well. Bad interface. Even on PC the layout is all over the shop. Plenty of better AI services out there that respond to emails and actually worth paying for that don't charge you 10% or 5%0of ad spend or something. Will be using their competitors now that only charge a flat fee and ALSO do AI.... Fancy that guys a company that is cheaper that works also and that actually bothered to have some decent service unlike service!

Beardy Goat
United States
9 days using the app
October 19, 2021

So far the experience is good, hoping to see 10X results as claimed. Onboarding was quite easy as we were apprehensive initially but it was quite self explainatory.

Dastkhat Studio
India
11 days using the app
July 26, 2020

I used this on my store during the 14-day trial, I think it did good and got me the sales. However, my profit margin as a beginner was like £7-8 dollars. So if I'm paying 99 dollars monthly and not getting sales anywhere near that, then it's pointless. So not happy getting charged such extortionate amount.

I think you @adscale should consider having a Basic plan for beginners. If there sales hit like 5k a month then charge 99 dollars. Otherwise, You'll attract wave of negative reviews. Because we also need to pay for facebook ads on top.

Embezz
United Kingdom
11 days using the app
August 6, 2018

Didn't work, contacted developer who said it would be fixed. Only way I could get it past page 2 of setting it up was with edge browser only. You also get charged a card transaction fee of 5%. And unlike most apps it does not go through your own adwords so you pay adscale upfront for your monthly budget!

Gift Moments
United Kingdom
8 days using the app
October 26, 2020

So far super easy to use! I'm curious how the AI ad placement will improve performance. I'm hopeful this will help streamline and optimize my advertising.

Birdie Threads
United States
10 days using the app
April 9, 2019

I've never seen an app like this.
Though my ads is yet to be approved but I believe this app is incredible.
I recommend this to not just shopify user but everyone.

Riel'sVentures
Nigeria
10 days using the app
February 19, 2019

I just started, but the set-up process was effortless. I will need to update once I can accurately make any conclusions regarding the overall effectiveness of the app.

TeflonDeals
United States
9 days using the app