Reviews (89)

Overall rating
4.4
Counts per rating level
  • 71% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance store customization through detailed metafields on product pages, including PDF instructions, secondary titles, and video links. It also allows for creating custom fields for FAQs, managing extra product variants, and adding schema to blog posts. Merchants commend the quick, effective support team, often resolving issues within 24 hours and adept at handling complex customizations.

Edited June 11, 2024

Terrible support.

We used this app to make custom fields for FAQ pages on each product we then added a link to our FAQ page. The url is correct . However when you click on it goes to a 404 page because is doubles the url.
Reached out to support for over a week. They finally got back to resolve the issue.

Underground Lighting
United States
Over 3 years using the app
June 24, 2024

I had a quirky issue, and once I reached tech support, they fixed my issue in less than 24 hours. Wow. That was great.

The app has been incredibly helpful in setting up a custom modification for my Shopify product page. I couldn't be happier.

MA9
United States
4 months using the app
March 25, 2025

We purchased the Electro theme from Arena about 6 months ago, and we couldn’t be happier with it. The theme continues to function smoothly and meets all our expectations. We also had a few modifications and small changes that we wanted, and the Arena support team was quick to accommodate them.
They even went beyond their customer support policy to make small customizations for us. Their customer service has been truly impressive, always responsive and helpful.
Highly recommend this theme and their support!

MECHESOL CO
United States
7 days using the app
June 7, 2024

This is an amazing app with very powerful features that meet all our needs for a professional store. The customer support is just out of this world. They are very fast and kind. They resolved my issue in less than one hour. Full marks to customer support team and technical support team.

SkiTeck
United Arab Emirates
About 1 month using the app
February 13, 2025

This was my first time asking for support in the custom field. The Support team fixed my issue with no problem and their support communication was great.

Widin Inc
United States
Almost 4 years using the app
Edited April 10, 2024

They've recently improved their support communication, so we're updating the review.. because when the app works, its great. Hopefully going forwards, everything will work as expected.

K A L I T A
United Kingdom
Almost 3 years using the app
July 2, 2024

I had a very custom project to complete and the support team walked me through every step of it...Thank You So Much! :-)

Healthspan Holistic
United States
Almost 3 years using the app
July 31, 2023

We have been getting "ourstore.myshopify.com refused to connect" the past 2 weeks anytime we try to open the app. I've left two support tickets, no one has got back to me. And when I try to create an account on their portal to see the tickets, it says I'm not allowed on the portal.

Then when I tried contacting them on their general site's form, after form submission it says "the site can't be reached". Is this app now dead? What is going on? I'll happily update this review if you guys actually get back to me and help us get the app running again. Please assist!

Shakúff
United States
Over 2 years using the app
ArenaCommerce replied August 2, 2023

Can you kindly send your request to support@arenacommerce.com? We're currently unable to locate your inquiry in our ticket system.

To resolve this matter, please access the following link by copying and pasting it into your browser: https://app.advancedcustomfield.com/auth?shop=yourstoreurl.myshopify.com

Remember to substitute "yourstoreurl" with your precise store URL, following the format specified in our description.

February 2, 2024

Be very careful with this app, all of a sudden it started picking up our custom pricing and editing the price to display $0.00 at check out.

Resulting in the product pricing all messed up in your cart

We explained how urgent it was to the app owner , still waiting

We have to remove from each product one by one because no help from developer

Fusion Body Art
Australia
About 2 years using the app
Edited September 17, 2021

We loved this app for the longest time, but it's been down the past few days, and have had zero communication from them, even though I've emailed them a few times. We usually access it daily and have not been able to so it's affecting sales on our website. I really hope they get back to us soon. 9.17.2021 UPDATE: ArenaCommerce reached out quickly after receiving this review and additional contact through Shopify Plus Support. I was not aware, nor was it obvious, that support requests only occur in their support portal and not via email. Upon logging into their support portal I did see that they responded to my initial email for help very quickly, and that information did solve my problem. For those of you that are considering this app, just be aware that they have a support portal that you need to create an account on, vs just being able to communicate requests via email. Other than this misunderstanding, I do recommend the app. We use it for a large variety of different features on our website and it works perfectly.

Swig Life
United States
Over 1 year using the app
ArenaCommerce replied September 17, 2021

We already reply you 2 days ago: https://support.arenacommerce.com/a/tickets/85743. Please check the ticket response then follow instructions. You may add our support email to the whitelist if you don't receive this email from our support team.