Reviews (90)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its ability to enhance store customization through detailed metafields on product pages, including PDF instructions, secondary titles, and video links. It also allows for creating custom fields for FAQs, managing extra product variants, and adding schema to blog posts. Merchants commend the quick, effective support team, often resolving issues within 24 hours and adept at handling complex customizations.
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Terrible support.
We used this app to make custom fields for FAQ pages on each product we then added a link to our FAQ page. The url is correct . However when you click on it goes to a 404 page because is doubles the url.
Reached out to support for over a week. They finally got back to resolve the issue.
I had a quirky issue, and once I reached tech support, they fixed my issue in less than 24 hours. Wow. That was great.
The app has been incredibly helpful in setting up a custom modification for my Shopify product page. I couldn't be happier.
This is an amazing app with very powerful features that meet all our needs for a professional store. The customer support is just out of this world. They are very fast and kind. They resolved my issue in less than one hour. Full marks to customer support team and technical support team.
This was my first time asking for support in the custom field. The Support team fixed my issue with no problem and their support communication was great.
We purchased the Electro theme from Arena about 6 months ago, and we couldn’t be happier with it. The theme continues to function smoothly and meets all our expectations. We also had a few modifications and small changes that we wanted, and the Arena support team was quick to accommodate them.
They even went beyond their customer support policy to make small customizations for us. Their customer service has been truly impressive, always responsive and helpful.
Highly recommend this theme and their support!
They've recently improved their support communication, so we're updating the review.. because when the app works, its great. Hopefully going forwards, everything will work as expected.
I had a very custom project to complete and the support team walked me through every step of it...Thank You So Much! :-)
We have been getting "ourstore.myshopify.com refused to connect" the past 2 weeks anytime we try to open the app. I've left two support tickets, no one has got back to me. And when I try to create an account on their portal to see the tickets, it says I'm not allowed on the portal.
Then when I tried contacting them on their general site's form, after form submission it says "the site can't be reached". Is this app now dead? What is going on? I'll happily update this review if you guys actually get back to me and help us get the app running again. Please assist!
Can you kindly send your request to support@arenacommerce.com? We're currently unable to locate your inquiry in our ticket system.
To resolve this matter, please access the following link by copying and pasting it into your browser: https://app.advancedcustomfield.com/auth?shop=yourstoreurl.myshopify.com
Remember to substitute "yourstoreurl" with your precise store URL, following the format specified in our description.
Be very careful with this app, all of a sudden it started picking up our custom pricing and editing the price to display $0.00 at check out.
Resulting in the product pricing all messed up in your cart
We explained how urgent it was to the app owner , still waiting
We have to remove from each product one by one because no help from developer
