Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and ability to handle complex product configurations. It's praised for its user-friendly interface, mobile compatibility, and effective inventory tracking. Many commend the customer service for its efficiency and responsiveness in resolving issues and assisting with customizations. Merchants find it offers great value for its cost.

January 17, 2020

I run a POD store for photography, and to really get every size and every material right I need to display over 120 options that are dependend on each other. Poster Prints only in this size, acrylic glas only in this frame and only in that size etc.
This app is great for displaying that and the team did good work implementing it in my theme for free.

Some key features, that were already provided in the original shopify variants are really missing, and thats why i can only give two stars.
I need the functionality of spreadsheets (*.csv) to import and edit my products and variants, and even worse: there is no possibility to write down the cost of goods sold to every combination.
An option to download and backup the settings in this app would be great, too.

Bild-Ahoi!
Germany
7 days using the app
Mageworx replied January 17, 2020

Hello,

Thank you for sharing your feedback. Your review is important to us. Our team is working on a new version for this app. It will have all mentioned features and many more. This new version will have a new approach to setting up complex combinations with ease. The new version will be globally released this spring and it will have absolutely amazing and super easy-to-use interface with powerful functionality.

If you are interested in more details about this upcoming update, feel free to drop us a line and our team will be happy to provide more info.

Have a wonderful day.

September 29, 2020

The best experience with their support I have ever had. Although unfortunately, I could not achieve what I wanted as I have a very specific product. I highly recommend it.

Botonicar
United States
About 5 hours using the app
Mageworx replied October 14, 2020

Hello,

We are sorry the app didn't meet your needs. We had a real pleasure working with you. Feel free to get back to us in case you any kind of assistance is ever required.

Have a great day!

April 6, 2020

We have now tried the app for several days to create our products. The app does what it says, but unfortunately we have found that we have different requirements. The customer service is great and has helped us several times within a few minutes.

Wandergalerie
Germany
5 days using the app
Mageworx replied April 7, 2020

Hello,

Thank you very much for your review! We appreciate it.

Let us know if you have any questions or need our help. We will be happy to assist.

Have a great day.

February 23, 2022

Support are responsive and so helpful! App has everything I required and is great in everyway but one. Whole app is ruined by the way they do price addons by creating clones or variants, just creates a mess of your products. Think they choose the wrong route here and should have used draft orders way. Such a shame and I won't be using it.

Gift Moments
United Kingdom
5 days using the app
Mageworx replied February 23, 2022

Hello,

Thank you for your feedback.

We do understand your concern and are sorry the app's working principle doesn’t fit your needs.
While developing the app, we were considering different ways of applying options. Draft orders have their own limitations such as incompatibility with discounts and other features related to the standard Checkout flow.
Generating custom product variants allows us to overcome these limitations.

If you ever decide to give the app another try please feel free to address us.

Thank you.

January 16, 2021

There is some limitation and had to be creative to make it work properly with my coffee store but the customer support is incredible and the free installation is much welcome! If you plan to do a serious systemic store and don't want to struggle with price/size/weight variation on hundreds of item this app is for you, this will save you alot of time on the long term

La Boutique
Canada
4 days using the app
December 8, 2017

Slightly strange review here as unfortunately after trialing Advanced Product Options we won't be continuing with it. The reason for this is we need an options tool that can match options to SKU's and also update individual costs not just add on a cost or percentage to a base product. I'm still giving Mageworx 4 stars as their customer service has been fantastic. I'm sure for many businesses this App would work perfectly, but for us we need to maintain genuine variants with SKUs and the ability to select these products via options.

Oracle 7
United Kingdom
3 days using the app
October 9, 2021

Wanted to like it from reading reviews… but approved for them to work on my website, apparently I guess the code didn’t work for the theme version I had. They installed the code and got back to me with the report that it wouldn’t work. Left the code there and my page was displaying random characters all over.

Justdtips
United States
2 days using the app
Mageworx replied October 11, 2021

Hello,

Thank you for your feedback.

We are sorry the app didn't work for you and for the possible miscommunication.

I would like to stress out another time that the app works with your theme perfectly well. But it's incompatible with the external scrip by Dynamic Product Ads.

We didn't delete the app code to let you decide how to proceed. You could consider removing the script in question and proceed with the app testing.

Since you decided to discard the app, please let us know if you need our assistance with the app code removal. We'll resent a collaborator access request.

Looking forward to hearing from you.

July 17, 2020

For $14.99/mo their support team needs to respond faster. I installed the app yesterday and submitted a request for installation. The team responded the next day (which isn't unreasonable, but other teams have responded within HOURS of receiving an email). While I was waiting I began creating a template that was relatively easy to do. It's not the best interface but it is doable. I received a collaboration request this morning & accepted it within 5mins because I was notified by email as soon as it came in. I have not heard anything else from their team after two emails to confirm that they have access. I also looked on Shopify to see if anyone logged in from their account, which they haven't. This is problematic because: 1. This is wasting time on my free trial. 2. As mentioned, other teams respond significantly faster.

Allyce Virgin Hair Collection, L.L.C.
United States
1 day using the app
Mageworx replied July 24, 2020

Hello,

We’re sorry to hear you did not have a great experience. Thank you for letting us know about the slow service you received. We will handle that issue on our end. It is our priority to ensure every client receives timely assistance.

If you ever need our assistance again we'll do our best to provide you with excellent support.

Have a great day!

January 17, 2019

I keep getting this error when trying to use the app:

An internal server error occurred.
The above error occurred while the Web server was processing your request.

Please contact us if you think this is a server error. Thank you.

Dead Center Cycles
United States
39 minutes using the app
February 22, 2017

Very good support! App work fine, perfect for what I need

Affranchi
Canada