Affirm pay‑over‑time messaging

We tried to integrate Affirm to our Shopify store and it was a nightmare.
We provided our banking + verification info only to get an error message.

We created a support ticket and instead of resolving the error, support told us to abandon the current email address and use a new email to make a new business account (makes no sense as our Shopify store is already linked to the original email account we were told to abandon.). After troubling our IT to create a new email address, we got an error and could not create a new business account.

This is a very buggy app, the FAQ is not helpful at all, the customer service is horrible, I am at the verge of just forgoing split payment.

Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.

The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.

if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them their answer will alway be " THIS IS NOT MECHARNT SUPPORT WE DONT KNOW ENYTHING " and they will advise you to email them but you You'll never get a response at all

They are definitely self righteous, acting as if they are better than God. From looking at these ratings it is very clear that they don't care about their merchants, just the money they collect from the consumer. But then again the guy who founded Affirm is so rich now he doesn't have to care.