Affirm pay‑over‑time messaging

as with others, I've come to see support is non existent, I've been with affirm for almost a decade had very little need to interact with them, it worked fine on my old site and for the most part has worked fine (at least on the shop pay side), switched over to shopify from woo 4 years ago and had troubles then, got it working on my own, and recently out of the blue, i noticed about 10k in settlements "missing" well log into the portal and they show them as captured charges, but the customer didnt opt for "shop pay" like the others, so i assume that may have caused it. but they have not settled them. Mind you, we have done more than 500k in Affirm transactions over the years. Dashboard has zero useful help, wont let me view my own banking configuration, has zero way to directly contact merchant support, and after 3 emails and weeks of nothing more than a few auto replies from them, I am still without these funds. I have sent a final one and copied their entire executive team, if that doesn't resolve it, the app is coming off my site and I'll simply refund the customers and tell them affirm is no longer accepted. the lack of merchant support is astonishing.

ZERO Stars!!! I have to wait 30 days for their regulatory checks before I get my first payout. So I already provided a product to their borrower and have to wait 30 days to get paid. What a ridiculous wait time!!!! The app does not work well with shopify themes and I have to login off site, in a separate tab to view my account. I can't access the bank info tab to see where my payout will be going, whenever I actually get my payout for my first sale under this app. I tried to click on the bank info tab and it just returns me to the home screen. There is no customer service number or online live chat. I have to wait a day or two to get a response. Customer service (most likely based in some 3rd world country) replied I will need to wait the full 30 days, there is nothing I can do or provide to expedite the information gathering needed for their review. So basically in the mean time, "go pound sand". Customer service never gave me an answer about the bank info tab error. I doubt CEO Levchin even cares about all these low reviews. Maybe, he should put his computer science degree to use and fix this horrible merchant app. I uninstalled this app and won't be using Affirm again as a merchant payout. Just a horrible experience overall!!!

I haven't been able to use the app, despite contacting technical support several times without any success. I no longer want or need this unprofessional app in my store.

this app. we actually Lost clients when we implemented it.

I would give it 0 stars if I could. I ran into an issue where they somehow put 3 customers orders onto 1 customers account. There is no phone number to call, so I messaged and also emailed for support. The only response I got was to have the customers call customer support. Of course, the 2 customers who's furniture purchases didn't get associated with their accounts have gone MIA now. This complete lack of support ended up costing me $6000 through no fault of my own.

Don't get discourage by the negative reviews, yes the implementation requires a little bit of coding experience and reading the documentation, but in our case we have a very customized template and we made it work, just read and follow the instructions, don't be afraid to ask for help.

App and messaging has not loaded for nearly two years, even after changing themes and several of the Shopify Helpers/Hireable team looking into it. Have not been able to integrate it at all.

Horrific experience with them. They moved away from "paybright" We do not know how to fix API or mesh code. We asked for help and they kept coming back with " We are not complying to their standards" We asked for help and its an automated response every single time. You cannot call them and nobody will help you . Its been an awful experience and hopefully another loan company can take care of us. If you cannot provide customer service you shouldn't be in business.

I was excited to partner with a buy now, pay later app after having no success with AfterPay in Canada. Affirm has TERRIBLE customer service; merchant accounts have no contact number. When you finally get ahold of someone via email, they aren't able to help you anyway.... " uninstall the app and reinstall. Still needs to be fixed!!

Buyer be ware! I would give zero stars if I could :(

Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.