Reviews (44)

Overall rating
1.8
Counts per rating level
  • 23% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 64% of ratings are 1 stars
January 31, 2025

hi i tried to get new password for my new merchant portal account since it did not give me codes since it says business hub over again nothing to help me out, I'm frustrated so i already contacted shopify advisor said its need to clear up with payment my settings with my account please fix it asap thank you so much

Ocean Insoles
United States
17 days using the app
November 4, 2024

Randomly bloating the app with new pop-ups and updates that noone asked for. Does not work as intended, cannot recommend.

The Reluxe
United States
8 months using the app
January 27, 2025

This is a crap App, does not even install + impossible to login in their web dashboard after creating an account. Expected a tech person to troubleshoot for us but with little hope

EXONAUTE
United States
29 minutes using the app
September 3, 2024

App and messaging has not loaded for nearly two years, even after changing themes and several of the Shopify Helpers/Hireable team looking into it. Have not been able to integrate it at all.

Zero Foxtrot Golf Offroad
United States
About 4 years using the app
October 6, 2024

Don't get discourage by the negative reviews, yes the implementation requires a little bit of coding experience and reading the documentation, but in our case we have a very customized template and we made it work, just read and follow the instructions, don't be afraid to ask for help.

CovertHart Networks
United States
About 18 hours using the app
September 25, 2024

doesnt ever work. been dealing with customer service for days now. its just a huge hassle and not worth it when there si klarna and afterpay available

HyperArt, LLC
United States
About 17 hours using the app
February 23, 2024

Affirm initially worked for a few months and is no longer functional. Customers get an error message when trying to checkout with Affirm and the app is stuck on asking me to update promotional messaging (window freezes when clicking on the update button).

Phone support was removed for merchants????? Seriously????
Support is only through email now and is next to useless as their responses to your issues are just copied from their manuals online. I can't believe this company gets the business it does. I would recommend any store owner to look for an alternative financing app.

Renoz
Canada
11 months using the app
May 6, 2024

App doesn't work. Always gets stuck loading on promotional message page and doesn't allow me to install the promotional message

Milano
United States
Over 3 years using the app
May 4, 2024

Horrific experience with them. They moved away from "paybright" We do not know how to fix API or mesh code. We asked for help and they kept coming back with " We are not complying to their standards" We asked for help and its an automated response every single time. You cannot call them and nobody will help you . Its been an awful experience and hopefully another loan company can take care of us. If you cannot provide customer service you shouldn't be in business.

Relaxacare
Canada
About 1 month using the app
May 20, 2024

You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business."
There is nothing in the merchant agreement that says they can do that, so it's fraud.
Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment.
The Feds need to look closely at this trashy company.

Pack Turtle
United States
21 days using the app