Reviews (42)

Overall rating
1.6
Counts per rating level
  • 24% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 64% of ratings are 1 stars
December 15, 2020

The app did not load right away (i have a custom theme), but once I reached out to tech support, they helped me fix the problems. After that, everything went very smoothly. I would recommend it.

The Black Bow Jewelry Company
United States
About 2 years using the app
February 9, 2021

Great app I don't know why there is so many bad reviews about the integration they are simply the best support givers

3D Wholesale
United States
Over 1 year using the app
October 24, 2022

if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them their answer will alway be " THIS IS NOT MECHARNT SUPPORT WE DONT KNOW ENYTHING " and they will advise you to email them but you You'll never get a response at all

EXPRESS TIRES SOLUTIONS
United States
3 months using the app
April 20, 2021

Thank you to Francisco and the Affirm Integration team for making this an easy app to install with a quick turnaround. I also appreciated the onboarding classes which highlighted all the important details about this service. Excited to have this as part of my eCommerce store!

Luxe Fete Social
United States
Over 1 year using the app
July 16, 2021

I am about to launch my store, so my review is not in that regard. My rating is based on my experience with the onboarding rep that assisted me. He went over and beyond to help me get their app fully integrated into my website. He went to my website to ensure my customers would be able to effectively purchase their items with no issues. I will update my rating once customers actually start using the app. So far, so good! By the way, his name is Kyle, but I won't give him his last name. Just in case he doesn't want me to.

Artlees Edgy Threads and Things
United States
Over 1 year using the app
January 7, 2021

Truly awful. Affirm itself is a great service, but their customer service is practically nonexistent and the app is about as cumbersome as it gets.

Brookasa
United States
2 months using the app
September 22, 2023

The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.

Legendary Boss G.E.D ETC
United States
About 2 months using the app
December 28, 2020

If you have a paid theme don't waste your time with this. I have spent over 2 weeks trying to get messaging to work with very little support. I had to look for answers myself online and forward it to the tech and still, nothing was fixed and the tech just stopped responding to me. They should put in their description "only works with free Shopify theme"

Slow Cottage Life
United States
About 2 months using the app
Edited October 24, 2023

Same Experience As All Other Users - Doesn't work

Semaglutide Online
United States
About 2 months using the app
August 24, 2021

Fantastic service! The app requires some development knowledge in order to master, but overall I love Affirm

Rydology
United States
2 months using the app