AfterShip Order Tracking , 4,473 reviews

Still haven't been able to use this yet. At first the customer service was fast, but they just keep responding slower and slower. At first it was taking 3 days to hear back, now it's been almost a week and still haven't heard anything back. I've had to write follow up emails just to get a response, but this time I'm still waiting.

THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.

worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.

The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.

Not Really FREE. Its $0.5/ship, very expensive!! You will lost lots of money while your business growth. It is MISLEADING!

Beware, you should pay $0.5/shipment from the beginning. 50 shipment, ypu pay $25, 100 shipment then you pay $50, very expensive!

The cost is high for a basic plan $9.99 per month. Email notification is important but it doesn't worth $9.99 per month.

Não recomendo. Estou tentando falar com o suporte, porém sem retorno. Foi feita uma cobrança exorbitante no meu cartão no valor de USD 413,80 para 1 MÊS sendo que nem fiz upgrade do plano, nem vendas.

Update 2017 Aug 12 - Changed from 3 stars to 1 because the APP keeps interrupting my work with a pop-up asking for a review. So, here's your review.

2017 Aug 01 - First day with AfterShip. It seems to work OK so far, but not intuitive and the documentation is 4 years old. None of the videos or screen shots look like the current App or Shopify Admin.

I was robbed!! Beware of installing this app.
I installed this app and didn't use it. It did not send any tracking information to my customers. I selected a plan and I did plan on using it but, i never got around to setting anything up yet I found a $589 bill in my account this morning because I received more orders than my plan allowed. Why is that? I didn't set this up. I would appreciate a refund.

HORRIBLE customer service: Not answering questions properly, not following up, not solving problems. Worst of all: They claim to support carriers which they don't. For some companies this app might work, not for us. If we treated our new customers like Aftership treats us, we would be out of business!