AfterShip Order Tracking , 4,475 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive tracking features, even in the free version. It offers real-time updates, customizable notifications, and integrates smoothly with Shopify for a unified shipping dashboard. Merchants value the ability to personalize customer emails and automatic updates. The analytics dashboard is praised for providing useful insights to optimize shipping strategies. The customer service is often commended for its promptness, expertise, and dedication to merchant satisfaction. This app is seen as a cost-effective solution that enhances customer loyalty through effective tracking-based communication.
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NO LA USEN no cumple con su función, al introducir numero de seguimiento dice No Encontrado, PESIMA APP
The app looks good in itself, but the German translation is terrible.
I even sent them the correct translations, but all I got in reply was that these translations were wrong because Google Translate says otherwise.
I am fluent in both German and English.
Very annoying as we can't use the app this way.
Thank you for your valuable feedback.
It is unfortunate to know that you didn't have the best experience using our app.
Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in future, you will be glad to see more enhanced features to make your experience better.
Trust, we work really hard to make our app user friendly and provide a great support experience.
Apologies for the inconvenience caused.
Regards,
Neelima Aggarwal
Team AfterShip
LOUSY CUSTOMER SERVICE WHO DON'T CARE AT ALL.
APP DOES NOT TRACK PARCEL, NO TUTORIAL, HARD TO USE, PIECE OF GARBAGE APP I DON"T KNOW HOW THE HELL THEY GOT 4.8 RATING !!!!
Sorry about the experience you had.
We tried reaching you on your email address available with us. Please take some time to reply or confirm if the issue is solved now.
Absolutely terrible I've just spent an hour speaking to one of there agents and he took 15 minutes in between replies to not help at all. One of the worst paid services I've ever used.
so uncortable. you have to change
Uninstalled. It was not syncing orders correctly and the support team haven't responded to my request for help.
Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.
Please note, Aftership branding can be removed only from the footer section of the branded tracking page. If you are using the tracking widget there is no way the branding can be removed from there.
I am sorry to know that you are not happy with the fact that branding cannot be removed from the tracking widget.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Rupam
Team AfterShip
Worst customer service ever, breaches GDPR (sends sms promo to your customers without your knowledge). Im using Aftership returns center which is good but this app is gone..
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
Waste of time - stopped supporting my major courier, to quote their support "as of now".
Wasted couple hours setting it all up.
Installers beware - Royal Mail is not supported in this app "as of now"