AfterShip Order Tracking , 4,475 reviews

We subscribed to this app hoping to have tracking automation. so far it is not working as advertised. After taking extensive time to set-up the app it failed to notify our customer of their tracking updates once their items shipped. The customer received a tracking link from a Chinese tracking provider that our dropship supplier uses. We contacted support and it has been a struggle. The developer told us to email the tracking links and updates to our customers?! What??? We are going to uninstall this app. We hoped it would have worked as it was advertised.

Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.

It's a disgrace that Aftership's SSL certificate for custom domains comes at a $10/month price tag in addition to the plan's monthly cost. Especially since Let's Encrypt offers free certificates. Come on guys, your customers have been complaining about this since 2017... https://help.aftership.com/hc/en-us/community/posts/115007426087-HTTPS-on-custom-tracking-domain

Makes great looking tracking pages. Support were helpful
Does not support UK's biggest carrier: Royal Mail.

After cancelling weeks ago + removing the app. Aftership has proceeded to deduct money for the new monthly period : OCT 6, 2019 – NOV 5, 2019.

Worst app I had very bad customer service takes very long until an answer comes if they answer. App does not run at all as it should pay for one order twice, there is no email notifications. And no answer to these questions and how I can cancel and get my money back because I have premium. I really do not want to make anyone look bad, but I am very, very disappointed and mad. Especially after all the good reviews.

I was seriously unimpressed with Aftership.

I had many issues using the software, the support was very slow. I was using it on two different store's who have a combined revenue of over 2500k a month.

I was prepared to spend over $300/month on the software, I begged Aftership to do a 30 minute call for me as I had a bunch of questions for them, I asked on several occasions and was denied.

I think the software has a lot of potential, but I found it to have a lot of bugs. All in all, I had a terrible experience.

Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.

如果用了有的后悔去吧。首先你的物流信息并不会全部显示，只有满足三个条件的物流信息才会显示，哪三个条件我忘了，然后联系技术人员解决点事情，竟然回着回着就不回信息了。反正我这里是大概只显示了不到四分之一的物流信息，别说我打广告，我用TrakingMore也是信息显示不齐全，但是我联系客服人员和技术人员，人家很耐心的帮我给解决完了，AfterShip$99只给了2000个条数然后还得先扣款，不合适的话即使卸载了，钱也扣掉了，Tracking More$20却给了2500个条数，而且还是后付费的。说实话如果有零个星星我会给零个星星的评价。给一个星的评价都是高的。真的是垃圾。垃圾。垃圾。重要的事情说三遍。

Customer service sucks. Back and forth, back and forth. Not addressing my questions. Responses felt scripted. I do feel bad writing a negative review, but they really need to get their CS folks up to speed. Trackr rocks btw.

Waste of time. Will NOT work unless you will pay for their premium membership. Contacted customer Service Never got any reply.