Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

February 17, 2024

very fast responce . very freindly service

SYP MARKET
India
5 months using the app
December 14, 2016

An absolute must have app! Wouldn't be the same without it!

Respets
Portugal
6 months using the app
March 8, 2021

This is by far the best Shipping Tracking app for you and your customers. Its so easy to use and connects with Shopify seamlessly! The best part is the branded tracking page, it looks so nice you can add your logo, links, products and instagram feed and more. Highly recommend! Thanks.

Mallsational
Australia
6 months using the app
Edited November 10, 2020

Bonne page de trackage de colis
Outil très ergonomique et facile à prendre en main
Service client très bien : disponible, rapide pour répondre Par contre les notifications d'email de fonctionnent pas. Notamment la première INFO RECEIVED qui est remplacé par la notif Shopify par défaut

Passion Fruit Shop
France
6 months using the app
AfterShip replied November 10, 2020

Thanks for your valuable feedback. Kindly note that if you enable the notifications then it will not send notifications for previously added tracking number notifications will be sent for the newly added tracking numbers.

We have also sent a separate mail to you.

July 28, 2017

This is app i need. any ssues so fast

Outdoorsskill
United States
6 months using the app
June 14, 2020

Had some issues with ap but solved after I contacted customer support. They do resolve your issues just be patient and considerate! I give it four stars because I think they should be a bit more transparent about their plans and the cost. My advice would be to make sure your plan matches your order volume! other than that good ap all around.

Comfy Era
United States
6 months using the app
February 17, 2020

Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!

Overhalfsale
United States
6 months using the app
AfterShip replied March 1, 2020

Hi, Please note SMS charges are determined by the local carrier at your end or the location to which parcel is and these charges may vary as per the location. These charges are not included within the plan charges.
Also, you can find the sms pricing at our pricing page as well (https://www.aftership.com/pricing).

December 12, 2022

AMAZING ASSISTANT 5 STARS
AMAZING ASSISTANT 5 STARS
AMAZING ASSISTANT 5 STARS
AMAZING ASSISTANT 5 STARS

PortaMist 3.0
Canada
6 months using the app
April 15, 2014

I still in testing, but integration was super easy... nice start.

cheesestudio
Portugal
6 months using the app
April 25, 2022

Ruhika was so patient with helping me sort some initial setup items. Made the process super easy! :)

DealerBros.
Canada
6 months using the app