Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

Edited March 25, 2021

Customer service is 5 stars. Somehow they fix any issue I did not understand.
I could not set up aftership without the prompt help of their service.

MX™️
United States
2 months using the app
June 10, 2021

Great app so far, it has great features and staff is pretty cool. They respond quickly and cleared up my doubts.

Mad Mazelle
United States
2 months using the app
Edited December 4, 2018

I'm extremely frustrated with the "support" for this app. I've used over a year and when I went to check on an order only then did I notice that I was being forced to pick a monthly payment plan. Ok fine, I had a balance of $23.00 so I tried to pick their Essential plan. I got an error and it would not allow it stating that I had a credit balance. Okaayy...so I contact "support" and I'm told to ...

Andreabonelli
United States
Almost 5 years using the app
June 19, 2017

good app, thank app aftership...............................

Kitty Cat Store
United States
2 months using the app
September 30, 2021

I like that an agent reached out to me to assist. I use it to track and send confirmation to my customers.

Doczi, ltd.
United States
2 months using the app
December 23, 2023

Atención de lujo. Gracias fue muy rápido.

ProWittyPetDesigns
Mexico
2 months using the app
September 24, 2013

Totally seamless integration and most of all, works with the UK... This is a total must have for any Shopify store. We really can't big up this awesome app Amy more.
We've always wondered how and when our deliveries arrive; Aftership lets you know every step of the way!

The dashboard look completely designed with a beautiful interface to match meaning you want to check up on all your tracking ...

ikkle lovelies
United Kingdom
2 months using the app
March 9, 2017

working well so far, sends out emails and ive been getting less inquiries

Sharperlooks
Australia
2 months using the app
Edited July 30, 2021

OMG Guys . . .so I was in a pickle and I had to reach out to the online customer service and they are amazing. They really do go above and beyond the call of duty. Shubham is the man and if you ever need assistance cross your fingers that you get him. Do you know he even reached out to a team member to make sure the information he was providing was accurate? Never Have I Ever . . . have you? Well ...

CARTER KENNEDY SHOWROOM
United States
2 months using the app
July 10, 2017

Great app! You can even create your own "track order" page on your Shopify site. Just google it and you will find instructions on how to do it.

The Silver Grower
United States
2 months using the app