Reviews (4,580)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust tracking capabilities and seamless integration with Shopify. They appreciate its real-time tracking, instant notifications, and user-friendly interface. The app is praised for its affordability, customization options, and valuable insights from its analytics dashboard. The customer support team is frequently mentioned for their responsiveness and expertise. It's considered a game changer for e-commerce businesses, enhancing both operations and customer experience.

September 3, 2017

No bad at all (for free) however it does two things that I am having issues with:

1. Syncs with US time only - I do business globally and use other country couriers so the info is delayed. My customers recieve the package before they are notified by Aftership - 16 hours BEHIND my customer time zone.

2. They hound you for a review on the app so that you cannot even use it! The banner each and every time covers my mobile devices and is extremely irritating when you quickly need to just check some info. Really annoying to remove, I am writing this review in hopes it stops.

3. Cannot edit any tracking number mistakes, must go back through Shopify.

Decent folks and not a bad app at all, just those issues - the badgering review request is the worst part to deal with.

Petoilet
Japan
About 2 years using the app
October 21, 2020

Easy to use app that can help make your store appear more creditable. I recommend any new shopify users to download this app.

jorgemidgett103
United States
About 1 year using the app
September 16, 2016

Love it. Easy to install and easy to use.

Groomers Seafood
United States
About 2 years using the app
May 26, 2017

Hi,
i'm pretty impressed with Aftership. It provides myself and especially customer a fast and easy way to track their purchases from my website. It has cut down on customer service questions of where is my product. Love the fact that it is my website vs taking the customer out to a complete different website. Keeps them in my eco-system.

Thanks

Turtletek Accessories
Canada
About 2 years using the app
March 25, 2019

This app was quite easy to install and it will take care of my costumers in the after purchase process.

My Gym Bag Store
Denmark
About 2 years using the app
September 30, 2016

Great little tracking app. It automatically adds the tracking numbers of your orders and you can add more manually. We use it to notify our users that they received their jewelry.

Gemhaul
Canada
About 2 years using the app
February 11, 2017

It has been one of the most useful tools for our store to be update about the situation of the shippings!! Great!!

Regalos De Venezuela
United States
About 2 years using the app
April 12, 2021

Fantastic customer service, they are fast, responsive, and very helpful. The app is easy to setup and install. Free plan available

Studio K, Artesanato em Cerâmica
Brazil
23 days using the app
Edited August 30, 2017

It looks helpful for a newly created online store like mine.
Online GMall created june 13 2017.
Not much to track up to this moment but i hope this app will do a lot of orders to track sooner:) I have 3 orders yet to track. I hope all customers will be from the US. Delivery time is faster than other countries like the philippines.

Online Gmall

Road Home Shop
Philippines
About 2 years using the app
February 15, 2022

you can expect great customer service. Still tring the app but it looks good so far. easy tu use, clean layout, and as I just mentioned very good customer service

Technikmata
Switzerland
23 days using the app