Reviews (4,599)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust tracking capabilities and seamless integration with Shopify. They appreciate its real-time tracking, instant notifications, and user-friendly interface. The app is praised for its affordability, customization options, and valuable insights from its analytics dashboard. The customer support team is frequently mentioned for their responsiveness and expertise. It's considered a game changer for e-commerce businesses, enhancing both operations and customer experience.

August 12, 2021

I've been using this app for a few years and it's brilliant. Its the only app I've found that really does do the Customer Service stuff for you. No more 'wheres my order' emails!! I suspended my store for a while and removed the app. I've recently re-started the store and am bombarded with emails again! I just remembered why and have re-added the app and its now even better! I would highly reccomend this app to anyone shipping orders!

thebrollystore.com
United Kingdom
5 months using the app
November 19, 2022

Sehr Freundlicher und Schneller Support.
Ich bin sehr Zufrieden und bin froh diesen Anbieter für mich entdeckt zu haben :)

ExklusiveDeals
Germany
5 months using the app
May 18, 2021

The app is user-friendly. And it has a very good dedicated support team. The support person, Sonali, was knowledgeable in her field and was able to give a quick resolution. She was able to understand what I'm asking for. Appreciate the overall app design and support team. Would definitely recommend it!

Trendy Crab
United States
5 months using the app
February 5, 2017

Can't really say too much as only been using for a few days but for a free app this seems to be the balls. Just the fact that you can add a personal tracking page to your website is huge. I'm sure it's going to be a blessing going forward.

Mythic Merch
United Kingdom
5 months using the app
November 22, 2013

Don't know what i would do with out it! I love It

Rabi Dan
United States
4 days using the app
Edited May 7, 2020

ME obliga a poner la opción de pago para entrar y luego al deshabilitar me obliga a poner un comentario o compartir... no me parece bien, realmente esperaba usar esto gratis, me lo recomendaron pero no me dijeron que te obligan a interactuar de esa manera, no me parece justo, no puedo opinar porque aun no uso esto por eso doy una estrella, ahora veo que si pongo una estrella no me deja enviar el comentario asi que debo decir que me sigo desilusionando... he tenido que poner dos obligatoriamente

Aladino Express
Spain
5 months using the app
October 2, 2020

Recently installed this product, currently in the testing phase, though a lot of things are hard to find.

ZD Tech Co
Brunei
5 months using the app
AfterShip & Automizely replied October 2, 2020

Thank you for sharing your valuable feedback. As you have mentioned you are facing some difficulties in AfterShip, we are more than happy to assist you.

We have sent you an email to discuss it further.

Kind regards,
Mudit

September 12, 2021

Support is quick to respond and helpful. The only think I don't like in this app is that there is no cap at their plans. It can go up to thousands per month depending on sales volume.

Doggyvers
United States
5 months using the app
AfterShip & Automizely replied September 13, 2021

I am sorry to know that you are not happy about the AfterShip subscription plans; as there is no limit at the plan and the charge can go depending on sales volume.

Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.

We will try our best to ensure that your experience with us becomes a better one.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Rupam Sarma Tamuli
Team AfterShip

June 6, 2023

Excellent customer service. Got me started quickly..................................................

Lovable Presents
Australia
5 months using the app
Edited July 25, 2023

Very bad customer support. I wanted to get a refund becuase I paid for the app 1 hour ago and haven't used it at all. And I hope I will not get charged $11 + $44 in additional charges for this. If I do, I will make anything possible to get my money back. Very poor customer service, extremley pure. I had to ask 10 times for a refund for them to understand what I want.

Calithe
Romania
5 months using the app