Reviews (4,778)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and real-time tracking capabilities, enhancing both merchant and customer experiences with up-to-date order status. They value the customizable tracking options for website integration and the intuitive dashboard that streamlines shipment management. The free plan is beneficial for small businesses, and the responsive customer support team is praised for their quick and effective assistance.

April 29, 2020

M'as été conseillé, pas eu le temps de l'essayer ! Cette évaluation est arrivée avant la fin de sont installation.
A plus tard pour une évaluation plus constructive !

Glownight
France
1 day using the app
November 24, 2015

Difficult to set up and doesn't have the features I need e.g. calculating shipping

Titan Design Technology
Australia
1 day using the app
June 1, 2023

mouais, dommage de devoir etre obliger de prendre la version prenium pour accèder à toutes les fonctionnalités c'est hors de prix

MagicPad
France
About 13 hours using the app
AfterShip replied June 1, 2023

Merci d'avoir partagé vos précieux commentaires. Nous sommes désolés d'apprendre que vous avez trouvé notre plan tarifaire trop cher. Nous avons un plan moins cher avec de nombreuses fonctionnalités.

Nous vous avons envoyé un e-mail pour comprendre vos besoins afin que nous puissions vous aider avec le meilleur plan avec un prix moins cher.

Nous sommes ouverts à vos suggestions.
Vous pouvez toujours nous contacter via l'option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com

Nous ferons de notre mieux pour nous assurer que votre expérience avec nous mérite une note de 5 étoiles.

Salutations,
Équipe AfterShip

April 13, 2021

Meh. Nothing special. Also, after I un-installed the app they kept charging me for 2 months until I asked why and couldn't give me very good answer. be careful of these sneaky ppl!

little luba
Canada
About 2 hours using the app
AfterShip replied April 13, 2021

We apologize for the inconvenience, customer satisfaction is always the number one priority for us.

We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.

AfterShip Team

April 10, 2020

Very nice app, useful...............................................................................................................

DutchDiamond
Netherlands
40 minutes using the app
March 22, 2020

The app seems useful but didn't do it's job in my case. Tried tracking an USPS order but it didn't find anything, while the official website does. Uninstalled..

RelievedBody
Italy
13 minutes using the app
AfterShip replied April 6, 2020

Hi user,
Please reply to the email sent to you.
We will try to help you with tracking the parcel and a demo to help settle you with the app.

April 4, 2017

I didn't sell anything yet,people like but doesn't buy.
I don t know what s wrong.

Life Style Clothing
United States
4 minutes using the app
May 1, 2024

Frist week Skincare
India
5 days using the app
AfterShip replied May 2, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We have checked that you contacted us for a trial extension which we have extended.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip