Air Product Reviews App & UGC

I've tried several apps of reviews in Shopify and for me this is the best because it is very easy to use, simple and you have many options. Another point to highlight is the customer service, it is a 10. When I went to them for help I was attended quickly by Charles and was very helpful and very friendly, I was able to solve everything I needed.

I had an amazing experience with Avada's customer care service! From start to finish, they were incredibly responsive and genuinely eager to help. Special shout-out to Hana from the support team, who went above and beyond to make sure all my questions were answered and issues resolved. She was knowledgeable, patient, and offered valuable insights that really made a difference. It's rare to find such exceptional customer service these days, and Hana truly made my experience outstanding. Thank you, Avada and Hana, for the fantastic support!

Dear Air Product Reviews Tech Support Team,

I'm writing to express my sincere gratitude for the exceptional assistance I received from your team members, Hana and Toby, in setting up my star rating and review box on my Shopify store.

Their expertise and patience were invaluable in helping me navigate the setup process and customize the features to perfectly suit my store's needs. Thanks to their guidance, I was able to quickly implement a user-friendly review system that has significantly enhanced my customers' shopping experience.

I'm particularly impressed with the ease of use of the Air Product Reviews app and the quality of customer support. Hana and Toby's knowledge and responsiveness were top-notch. I would highly recommend this app and your team to any Shopify merchant looking to improve their online store.

Thank you again for your excellent service!

Best regards,
Khizra
Choose Good

Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you

The software is very convenient to use, and the customer service Jade is also very responsive and can solve the problem quickly. I recommend everyone to use this software.

Hi Miss Abby,

I just wanted to thank you for your help with the color selection! Your guidance was invaluable in helping me choose the perfect shade to make my project stand out. I really appreciate the time and effort you took to explain everything. Thanks again

First time asking a setup question ‍♀️. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.

They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.

When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....

Horrible that you change things randomly, and horrible Customer Support blaming the client

Abby from customer support helped me out when I was importing reviews. They weren't working and I couldn't find the fix until Abby helped me very quickly. The design of the reviews and other features are nice and are functional. Overall great app, highly recommend!

Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)