Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use interface, seamless integration, and comprehensive review management tools. They find the ability to import reviews from various platforms and customize the review display beneficial. Unique features like user-generated content and multimedia reviews are seen as key in boosting customer trust and conversions. The customer support team is praised for their professionalism and quick issue resolution. Continuous updates based on merchant feedback are also valued.

Edited July 7, 2023

Very attentive team. We had some trouble transferring the reviews from previous review app, and the team worked with us to solve all the issue eventually, and also helped us to customize the app to fit in our theme.


Update after using it for a year:

I'm extremely frustrated with this app and considering moving to a paid app now. It's true the team is very attentive to customer service, especially if you want the app to match your theme/style. However, because they helped to customize it for me, the layout and function of the review section have been messed up 3 times without any notice due to their system updates. Each time this happens, I have to spend several hours going back and forth with their team to fix it on my store, which is a total waste of time. You also don't know when the review section will be out of use next time.

In general, if you want a free app that doesn't require customization, then this app is recommended. However, if you're looking for stability and don't want to waste time fixing issues caused by their system updates, it's worth considering a better app.

Ein's Cuteness Lab
United States
8 months using the app
Air Apps replied November 14, 2022

Thank you so much for taking your time to leave us a review! We greatly appreciate you as our loyal customers.

Our team is working hard to make transition process easy for you and other customers. Please keep in touch for further update!

Best regards,
Air Apps Team

April 15, 2023

I give 10 stars to Esther from the customer service and 2 stars to the app. Esther was very polite and gave me great help today. But the app itself is not working correctly and there are a lot of problems with it. If you don't want to waste your time, better look for an alternative. I installed the app in another shop and couldn't import the csv file from the lооx app because the format doesn't fit. I then installed another app and my file downloaded in one minute. Today in this shop I had a hard time uploading a review from aliexpress. I finally succeeded only because Esther helped me a lot. Thank you so much Esther!

4 days using the app
July 30, 2023

It's unfortunate to write a negative review on this app. I had a couple difficulties with it and used their 24 hour chat support system. The customer service is AWFUL! Wasted 3 hours on their chat and they never checked in and I ended up fixing the problem myself. Just wasn't worth to keep the app when the customer service was horrible.

United States
16 days using the app
September 25, 2023

Was ok until my reviews disappeared From my home page ...

Any ways to fix ??

United States