AG Product Reviews App & UGC
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Reviews (2,878)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting store trust and conversions, especially for new stores. It's praised for its user-friendly interface, clean design, and extensive customization options, including photo and video reviews. The app imports reviews from various platforms and automates requests, integrating smoothly with Shopify themes. Customer support is frequently commended for being responsive and professional, ensuring a stress-free setup and troubleshooting experience.
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1) Kept saying I had to 'enable' the app which I had to do multiple times before it finally worked. 2) There is no way to see how the review will look on the page (no ability to add a test review for this purpose, only import or genuine customer reviews). 3) Interface extremely unintuitive all together
Hello team,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly appreciate you pointing out these issues.
Regarding the app enablement, you’re absolutely right. There was an issue that caused the app to repeatedly prompt merchants to enable it. Our team is investigating this thoroughly and trying to prevent it from happening again.
About previewing reviews, we’d like to clarify that Shopify enforces strict policies around review authenticity, which means we cannot allow merchants to create or publish fake test reviews. That said, to help with design and layout preview, our app does include sample reviews that are shown only for preview purposes and are never published as real customer reviews. You can see an example here: https://capture.avada.io/i/LTgkFwnTo7BM
We also noticed that you didn’t have a chance to contact our support team before leaving this review. Our team is always happy to assist with setup, walkthroughs, and UI guidance, and we often help merchants get everything working smoothly in a short time.
If you’re open to it, we’d really appreciate if you consider reinstalling the app. It would allow us to assist you directly and make sure the app works as expected for your store. We’re committed to improving both the product and the experience for our users.
Best regards,
Air Reviews Team
Ne permet que les avis produits. Donc si vous vendez des produits uniques, cette application est tout bonnement inutile. Bien dommage qu'en 2026 cela soit aussi mal pensé et que cette application ne permette pas de proposer des avis boutiques en plus ou indépendamment des avis produits. Je ne conseille pas du tout cette application à ceux qui vendent des produits uniques.
Merci d’avoir partagé votre retour.
Nous comprenons votre cas d’usage, en particulier pour les boutiques qui vendent des produits uniques ou en quantité limitée et qui retirent les produits une fois épuisés. Dans ce contexte, se baser uniquement sur des avis produits peut effectivement être contraignant, et les avis au niveau de la boutique prennent tout leur sens.
Actuellement, l’application se concentre sur les avis produits. Cependant, nous tenons à vous informer que votre retour a bien été transmis à notre équipe Produit. La fonctionnalité d’avis boutique fait déjà partie de notre roadmap et est en cours de préparation pour le développement, avec une sortie estimée le mois prochain.
Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience. Ce type de retour nous aide à améliorer l’application afin de mieux répondre aux différents modèles de boutiques.
The app claims to be multilingual, but actually isn't:
1. You cannot have multilingual manually translated reviews (this is important, as AI translators make mistakes)
2. You cannot have manually translated multilingual interfaces for different markets. It HAS to be auto-translated. Which isn't professional
Also their file import requires both - product handle and product ID to be present.
Avada support is nice and friendly as always, but this particular product is useless for me.
Hi Smarttan team,
Thank you for taking the time to share such detailed feedback, and we truly appreciate your kind words about our support team.
We’re sorry to hear that Air Product Reviews didn’t fully meet your expectations, especially around multilingual support. We’d like to clarify and address the points you raised:
1. Manual translation for review content
At the moment, review content is translated automatically. Manual translations are not yet supported because this feature is closely tied to review syncing and scalability, particularly for stores with a large number of reviews. That said, your feedback has been shared with our product team, and we’re actively exploring better solutions for this use case.
2. Manual translation for widget interfaces
Manual translation for the widget interface is actually supported. Merchants can switch the store to the target language, edit the widget text fields manually, and then re-sync via the Multi-language feature. We’ve also recently added Estonian and Finnish to better support different markets.
3. Review import file requirements
We apologize for the confusion here. The product ID column is optional. As long as the product handle is provided, the import will work even if the product ID field is left empty. We agree this should be communicated more clearly and are improving our documentation.
We genuinely value feedback like yours as it helps us improve the product. If you’re open to it, we’d be happy to support you further and revisit your setup should you consider reinstalling the app.
Thank you again for sharing your experience.
Best regards,
AirApps Support Team
Nous n'aimons pas laisser un mauvais avis, mais cette app nous a causé trop de problèmes. Nous avons passé plusieurs mois à contacter le support à cause de tous les bugs, les problèmes et les blocages. Cette application n'est pas fiable et ils ne testent pas leurs fonctionnalités avant de les lancer. Résultat, ça a créé énormément de problèmes sur notre site. Si vous voulez de la stabilité et de la fiabilité, fuyez !
Bonjour,
Nous sommes vraiment désolés d’apprendre que vous avez rencontré une expérience frustrante avec notre application. Nous vous présentons nos sincères excuses pour les bugs et les plantages que vous avez rencontrés ainsi que pour les désagréments causés à votre site. Bien que nous testions les fonctionnalités avant leur lancement, il est clair que dans votre cas, nous n’avons pas été à la hauteur, et nous en assumons l’entière responsabilité.
Notre équipe travaille à améliorer la stabilité et la fiabilité, et nous vous avons déjà contacté par e-mail pour faire le point sur les problèmes que vous avez mentionnés. Nous respectons pleinement votre décision et espérons sincèrement que vous envisagerez de réessayer notre application à l’avenir, une fois les améliorations mises en place.
Merci d’avoir partagé vos commentaires — ils nous aident à nous améliorer.
— L’équipe support Avada
my all old reviews got deleted due to the app bug problem, help me get them back fast
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
Too many bugs in the app.
Hello Nursing Focus Team,
We sincerely apologize for the inconvenience you faced due to the bugs in the Air Product Reviews app. We understand how frustrating this experience must have been for you, and we take your feedback seriously.
Our team has worked diligently to resolve these issues, and we're committed to ensuring a smooth and reliable experience for you moving forward. If there's anything specific you'd like us to address or if you need any further assistance, please don't hesitate to reach out.
Thank you for giving us the opportunity to improve, and we look forward to providing you with the best possible service.
Best regards,
AirApps Support Team
We had installed that app, as it did read client or order data of our store.
After a newer update, that app became the same data-kraken as all the other review apps. This is the reason, why we have to change our rating from 5 to 1 stars.
Too bad. You had an outstanding feature over all other review apps, but you ruined it. :(
Former rating ----------------------------------
Great app with great support.
I really appreciate that app for two reasons:
1. The app reduces the shared client data to a minimum. Not like the competitors apps who are data kraken.
2. Great and fast support!
Highly recommended.
Very bad customer service from Juliana!! Something like that... unacceptable!!
COULD NOT GET THIS TO WORK AT ALL!
THIS ISN'T A USER FRIENDLY APP. THE INSTRUCTIONS ARE ALL OVER THE PLACE. WITH THE COMPLEXITY OF IMPORTING CSV FILES TO MATCH UP EXACTLY TO WHERE TH INFORMATION NEEDS TO GO, THE INSTRUCTION MUST BE EASY AND USER FRIENDLY. THIS IS NOT THE CASE WITH 'AIR': PRODUCT REVIEWS APP.
FRUSTRATION IS A GOOD WORD IN TRYING TO INSTALL THE PRODUCT. THIS APP WAS RECOMMENDED FROM CJ DROPSHIPPING APP ON A PRODUCT THAT I WANTED REVIEWS FOR. YOU DOWNLOAD THE APP, BUT THEN YOU ARE MET WITH CONVOLUTED 1 SENTENCE STATEMENT INSTRUCTIONS, WITH PAGE EXAMPLES THAT ARE TOO DIM (LITERALLY) TO VIEW TO GET A SENSE OF WHAT TO DO. IT SEEMS THAT THERE SHOULD BE MORE INSTRUCTIONS, MORE DETAIL, THEN THAT WOULD MAKE IT MORE COMPLICATED.
THIS SHOULD BE A SIMPLE THING TO DO, REALLY. I SPENT CLOSE TO 30 MIN TRYING TO INSTALL THEN I GAVE UP. THE INSTRUCTIONS AREN'T DETAILED ENOUGH. IS THERE A VIDEO? THAT WOULD HAVE BEEN GOOD. OFFER A VIDEO TUTORIAL.
I CHALLENGE ANYONE TO CHECK IT OUT TO SEE HOW MUCH OF A TIME WASTER THIS IS. A DRAG AND DROP SCENARIO WOULD HAVE BEEN FASTER AND MUCH SIMPLER. FOR SOMEONE WITH KNOWLEDGE OF HOW TO DO THINGS ON A COMPUTER, THIS WAS EXHAUSTING. WAY TOO MUCH OF A HASTLE, IT NEEDS TO BE A SIMPLE PROCESS. MORE COMMUNICATION WITH THE SUPPLIERS ON HOW TO FORMAT FOR A DOWNLOAD WOULD BE MY SUGGESTION ON HOW TO FACILITATE THIS. I'M MOVING ON TO TRY ANOTHER APP.
Dear 10eleven |10twentyseven team,
First and foremost, we want to express our sincere apologies for the frustration and challenges you encountered while attempting to use our app.
We truly appreciate you taking the time to provide detailed feedback regarding your experience. Your insights are invaluable, and we take them seriously as we continually strive to enhance our user experience.
We've shot you an email for further details, kindly check your mailbox to get our update and solution. If there's anything specific you would like assistance with or if you have any further suggestions, please feel free to reach out directly to 24/7 live chat support.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
AirApps Support Team
