Reviews (4,485)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its ability to boost customer trust and sales. It's praised for its user-friendly interface, easy integration, and extensive customization options. Key features include automated review requests and an import feature for reviews, enhancing store credibility. The app also offers SEO benefits and compatibility with other Shopify apps and themes. Despite being free, it provides a wide range of functionalities. The customer support team is noted for their responsiveness and helpfulness.

May 7, 2024

"I have to commend the support team of Air: Product Reviews app & UGC for their exceptional service. I recently encountered an issue with review section on my store, and I reached out to their support team for assistance. From the moment I initiated contact, I was impressed by their professionalism, responsiveness, and dedication to resolving my issue.

Not only did they respond promptly to my inquiry, but they also went above and beyond to ensure that my concerns were addressed satisfactorily. The support representative I interacted with was knowledgeable, courteous, and empathetic, making me feel valued as a customer.

What truly sets Air: Product Reviews app & UGC support team apart is their commitment to providing personalized assistance tailored to the specific needs of each customer. They took the time to listen to my concerns, thoroughly investigate the issue, and provide clear and concise guidance on how to resolve it.

Thanks to the exceptional support provided by Air: Product Reviews app & UGC team, my issue was resolved swiftly and efficiently, leaving me thoroughly impressed and satisfied with the level of service I received. I can confidently say that Air: Product Reviews app & UGC support team sets the gold standard for excellence in customer support, and I wouldn't hesitate to recommend their products and services to others."

EtSell
Pakistan
11 days using the app
May 29, 2024

Very good help desk! I have been helped by Esther, and I´m very happy with the service they provided.

Aesthetic Essential
Netherlands
3 months using the app
June 5, 2024

Best App For Review And Best Instant Support....I have Some Tech Issue & Got Instant Support By "Audrey" & Got Solution Within 5 Minute...Thank's Air Review & Audrey...

JAPNAM
India
About 2 months using the app
April 3, 2024

Thank you thank you thank you NOLAN and NIKITA.

I had an issue uploading my reviews to my BeautyBrainsBoobs.com website, and the dynamic duo above were super quick, thorough and have outstanding customer service skills. I waited a short while, for them to investigate and resolve my issue. They even gave me a template that I can use going forward.
This has far surpassed my expectations, and I would 100% recommend.

Outstanding service and results :-) Thank you both.

BeautyBrainsBoobs.com
United Kingdom
About 1 month using the app
May 4, 2024

Thank you Nolan and the technician: Williams. You are very responsible and helpful. On the other hand, PageSpeed Insights show me this app block the main thread for some time. So I have mixed feelings. I have a response from Air Product: "We would like say explain that the reason for this increase in thread is due to our app need to add the codes inside the block. This has been optimized to its maximum already". I have no skills to judge is it an issue with every app that kind or not.

Covereo
Poland
10 months using the app
April 3, 2024

this app works so well and i got awesome service from Esther when i need some things changed.

ExperiMental Designs
United States
6 months using the app
May 15, 2024

Hey Hana in customer service really helped us sort out our issue!
Good app for review thanks

Tilt
India
About 1 month using the app
April 12, 2024

The best review app on shopify. Their customer support, Nolan and the tech guy: Anivia is especially helpful. I had a small request about showing a review on frontpage and they also help me immediately! BIG BIG thank you to this team!

sthkbeauty
Hong Kong SAR
About 1 month using the app
April 14, 2024

I love the app and features like import from amazon with images. Lots of free features to get started. I got great support from Juliana, Tiana and Tony with some difficulties I was having to integrate this app with my theme.

Total Soccer Factory
United States
About 1 month using the app
March 29, 2024

best customer service of any app on here. TRACY is AMAZING.. she is sooo helpful. I have gotten her to help me several times and she has been amazing every time

Peaslee’s Custom Designs
United States
2 months using the app