Air Product Reviews App & UGC

It is a very wonderful application and they have a very excellent support team and the best one on the team is Hana, she is a beautiful rose

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"Hana" quality and very fast service. Thank you for your speed

customer support is always ready to help. Audrey was professional and quick in providing support. Makes you trust the app more.

great app with great staff they make my day specially emily great girl

UPDATE 3: I managed to fix the issue myself. The maximum number of reviews which can be imported in a single CSV file is 600. In the full month that I was waiting on a solution, no one thought to tell me this and it isn't written anywhere on their Import Reviews page. I had clearly explained that my issue was trying to import 4,000 reviews and that many were not going through. Their response was "our dev team is working on it, just a few more days", and "just a few more", and "just a few more"... this went on for a full month, and I only got updates when reaching out to them (never the other way around). Very unprofessional overall. But the app is decent otherwise, the customer service is great in most situations. Somehow they just epically failed on this particular issue. So, in some situations, you might be on your own to figure out a solution. Might be worth paying for a different app if you don't want to risk it.

UPDATE 2: The same major issue below (unable to import reviews) has still not been fixed. It has been a month since I submitted the issue. Tech support has barely contacted me on this issue, has basically been ignoring me entirely. They were super-helpful with everything until I had a serious issue, and since then it seems they are trying to deliver such poor service that I just "go away". It's very frustrating and has been costing me a great deal of money, delaying my store launch. I have never had a technical issue take this long to resolve, for any product I have ever used.

UPDATE 1: I have had an issue with importing new reviews from CSV and incorrect reviews being stuck (un-deleteable) on my site. Their customer service reps are very kind and helpful but this issue has taken well over one week and still has not been fixed, nor am I clear on what the problem even is or why it is taking so long. This is causing serious delays on my store launch timeline. If they fix this issue soon and with a good outcome, I will increase my star rating.

Abby was very helpful in correcting my issue. Would recommend this app! It seems to be going well so far.

I RECOMEND THIS APP BUT ONLY WITH THE BEST CUSTOMER CARE PROFFESIONAL HANA, WHO IS ONE OF THE BEST PEOPLE THAT I HAD A CHANCE TO SPEAK WITH. GOOD LUCK AND ALL THE BEST

CHRIS

Tracy took such good care of me. She answered my questions quickly. Thank you very much.

Prompt response from Liz. Help me with my problem fast. Recommendation for app. Great app!!!

Depuis 1 semaine l’application ne s’ouvre plus. C est très désobligeant.

J’ai fait preuve de patience il y a quelques mois suite à un problème ayant obtenu une assistance efficace et rapide, cependant, Il y a trop de problèmes cela me contrarie beaucoup.

1. Application qui ne s’ouvre plus.
2. Plus d’accès à la programmation des mails clients.
3. Mauvais affichage texte sur la boutique.

J’en ai sûrement oublié.