Reviews (503)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive CRM tools, including loyalty programs, email marketing, and product reviews, all through an easy-to-use interface. It effectively boosts conversion rates and customer retention, integrates seamlessly with Shopify, and offers robust analytics. The responsive customer support is also frequently praised, enhancing merchant satisfaction and business growth.

December 26, 2024

They have everything you need to run a successful store. Their review and rewards features are fantastic, and have helped me get more sales. Every time I have a question, they are very quick to respond, and will set things up for me in minutes. I save so much time and money with their apps, I can't recommend them highly enough! I have tried using other apps and they don't compare. I definitely recommend using AI Trillion, it will improve your store and help your sanity!

Lazygirl Approved
United States
About 1 year using the app
November 6, 2024

AiTrillion has truly transformed our Shopify store's marketing and customer engagement! The app is incredibly user-friendly and integrates seamlessly with our store. We love how it consolidates all essential marketing tools, from email campaigns to loyalty programs, into one platform. The customer segmentation and analytics features have provided us with valuable insights, allowing us to tailor our marketing strategies effectively.

The customer support is top-notch, always responsive and ready to help with any queries. AiTrillion has made managing our marketing efforts so much easier and more efficient. Highly recommend this app to any Shopify store looking to boost their marketing efforts and increase customer retention!

Utoppa
Germany
3 months using the app
AiTrillion replied November 11, 2024

Thank you for the awesome review! 🌟 We're thrilled AiTrillion has boosted your marketing and customer engagement. Glad you're enjoying the all-in-one features and our responsive support! 🚀 Thanks for recommending us! 😊

November 12, 2024

Loyalty club is very easy to setup, very useful. Driving a good amount of traffic, sales, boosting conversions.

Support is here whenever you need them, helping with setting up, problem solving, knoweladge transfering.

5/5 from me! Keep up a good work!

Wanmai Wok
Croatia
10 months using the app
December 13, 2024

Great experience!! I will recommend all my friends in the business, i would like to express the deepest thank for specialist Reena, who really saved my life in solving my tons of problems!!!!

YiEon
United States
6 months using the app
October 16, 2024

We just finished installing AiTrillion on our Shopify store. The loyalty program was very easy to set up -- the interface is intuitive and the support team was incredibly helpful when I hit a few stumbling blocks. AiTrillion helped me build a great landing page too!

We have used another email marketing service for years and were nervous to switch everything to AiTrillion, but we decided to give it a shot. It was easy to export our contacts, and the email builder was intuitive and would be familiar to anyone who has used an email marketing builder before. Our first campaign went off without a hitch, and we are thrilled to have everything in one place.

We are looking forward to using AiTrillion's analytics as we go forward, and we are really excited to start building our workflows to engage our loyalty customers. Our experience has been 10/10 so far, and we are grateful for the friendly, timely, expert customer support provided by Hritik, Ankit and Reena. A top notch team!

Adlib Clothing
United States
22 days using the app
AiTrillion replied November 11, 2024

Thank you for the wonderful feedback! 🌟 We're thrilled the setup, email tools, and support team (shoutout to Hritik, Ankit, and Reena!) made your experience great. Excited to support your success! 🙌😊

November 3, 2024

Ai trillion was great till they changed their pricing. I’ve literally built a whole store around loyalty pricing and now im forced to pay $75 extra a month for the same features. Tired of the bait and switch with this company. Originally the price was $25/Month with unlimited modules and they changed that down to 3. Now after another pricing change the app is unusable without paying extra to access my account and loyalty information….

Grow Time Garden Supply
United States
Almost 2 years using the app
AiTrillion replied November 11, 2024

Thank you for your feedback, and we’re sorry for the frustration caused by the recent pricing changes. Please reach out to our support team—we’d love to work with you to find a solution that suits your needs.

September 30, 2024

After a very bad experience with another developer, I turned to the AIT team. In a very short time, they revamped and turned our website from a dull and stagnant site into a vibrant, entertaining, and easy to navigate shop.

As an online store owner, for years we have struggled to keep track of all the costly and multiple applications we needed to effectively and efficiently run our marketing promotions. Then I met Rhitik and he and his team at AITrillion have completely transformed our marketing strategy and experience through their unified modular suites of applications that deliver exceptional results.

Customer support is excellent and my experience with the members of the AIT team has been both enjoyable and professional.
I highly recommend AIT.

Simon W
USA

OCEANSMALLS
United States
3 months using the app
AiTrillion replied November 11, 2024

Thank you, Simon! 🌟 We're so glad to hear that Rhitik and the AiTrillion team could turn things around for your store and streamline your marketing efforts. It’s fantastic to know that our unified tools are delivering great results and that you've enjoyed working with our team. Thanks for the high recommendation! 😊

November 18, 2024

Very good customer service. they helped me set everything up and customize it to my store.

Helena
Israel
11 days using the app
October 7, 2024

I'm a total technophobe, don't know how to use apps, or anything like that. Reema talked me through everything and was very patient, understanding and helpful. Would highly recommend her to anyone.
Service so far has been brilliant.
Thank you

EG-Cosmetics.co.uk
United Kingdom
23 days using the app
AiTrillion replied November 11, 2024

Thank you so much for your kind words! 😊 We're delighted to hear Reena was able to guide you through everything smoothly. We'll be sure to pass along your praise. Thanks for recommending her and for choosing us! 🌟

October 1, 2024

I recently had the pleasure of interacting with Reena from the AiTrillion team. I needed assistance configuring the membership app, and Reena went above and beyond by offering to configure it for us based on our specific requirements. Her support was prompt, professional, and incredibly helpful. Highly recommend AiTrillion for their excellent customer service.

Prize Pop
Australia
About 2 months using the app
AiTrillion replied November 11, 2024

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Reena provided exceptional support and helped configure the membership app to fit your needs. Thanks for recommending AiTrillion for our customer service! 🌟